About Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities:Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it’s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at client's site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers RequirementsKey Result Areas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream) Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners BenefitsWhat can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds..
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
- The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Business Development (Sales)
- Get business as per the approved business plan of the branch
- Responsible for sales promotion activities in the assigned territory
- Ensure all Sales KPIs are achieved month on month
- Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
- Maximise conversion of enquiries into orders
- Ensure renewals in line with Company Expectations
- Keep a close eye on the developments & business opportunities in the assigned territory
- Prepare MPG and ensure it’s updated regularly
Customer Service
- Ensure the quality of service delivery
- Maintain good liaison with the customers
- Prepare reports & submit the same on time to the customers
- Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required
- Conduct detailed inspection & SRA at client's site
- Prepare quotations for the customers through the system
- Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers
- Set correct Customer expectations with respect to the pest management
- Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
- Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
- Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
- Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling.
- Administration & Accounts
- Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
- Follow-up for the timely and correct invoicing by the back office
- Share the costings and customer expectation with operations before service delivery
- Ensure all the collections gets deposited to back office within 24 hours
- Review daily collection & billing with back office department
- Maintaining Systems and MIS
- Ensure the required systems related to sales are updated on timely basis.
- Prepare Daily and Monthly Sales Report
- Maintain Database of customers
Requirements
Key Result Areas:
- Business Development (Sales)
- Develop new business opportunities & Upselling Opportunities
- Renewals (if assigned)
- Calls/ Survey / Quotations/ PDSA as per Regional plan
- Collection & DSO
- Customer Service
- Timely Invoice Submission
Competencies (Skills essential to the role):
- Good Interpersonal & Networking Skills
- Ability to communicate effectively
- Ability to negotiate with the clients
- Ability to achieve targets
- Computer Skills
Educational Qualification / Other Requirement:
- Any Graduate (Any stream)
- Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
- Preferable experience of minimum 2 years in Home product / Home service business, residential cleaning services for Residential business profile
Role Type / Key working relationships:
- Field Sales - Individual Contributor Role
- External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Benefits
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
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Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
