Field Service Administrative

Job description

1.Administrative Support to the Manager of Service Technicians Prepare reports, summaries, and presentations Coordinate communication and information flow between departments 2.Coordination of Field Service Technicians Plan and optimize technicians’ schedules and assignments Monitor service job execution (timeliness, quality, completion) Support dispatching and prioritization of service requests Maintain regular communication with field technicians and resolve operational issues 3.Service Systems & Documentation Management Enter and update data in Dynamics systems Ensure accuracy and completeness of service documentation (service reports, protocols) Maintain proper documentation archiving in line with company procedures Generate KPI reports related to service performance 4.Customer & Internal Collaboration Act as the first point of contact for administrative service-related inquiries Coordinate service requests and track their status Collaborate with internal departments (Sales, Logistics, Warehouse, Finance) Support complaint handling and escalation processes 5.Operational & Logistics Support Coordinate delivery of spare parts, tools, and equipment to field technicians Monitor inventory levels in cooperation with the warehouse team Organize shipments, returns, and equipment logistics Assist in organizing technical training sessions for the team 6.Process Improvement & Quality Control Analyze operational data and identify improvement opportunities Support the implementation of process improvements within service operations Ensure compliance with company standards and procedures Previous experience in administrative or coordination roles (service/technical environment is a plus) Strong organizational and multitasking skills Familiarity with CRM/ERP systems Excellent communication and teamwork skills Proficiency in MS Office (especially Excel) Fluent in Polish and Good command of English (additional languages are a plus)