Field Service AI Technical Architect

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Field Service AI Technical Architect / Senior Technical Architect Position Description The "AI for Field Service" team is comprised of architects with deep knowledge of Mobile Workforce Management, digital transformation, and process automation. The Technical Architect is a key piece in both internal team activities and client-facing work at a global level. This role involves leading customer discovery, designing and implementing scalable solutions for complex use cases in order to achieve business goals. To do so, the Architect leverages technical expertise, AI, and automation and optimization strategies to drive innovation and continuous improvement in field service delivery. Key Responsibilities Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios. Develop and implement technical requirements, working closely with the customer. Define customer KPIs, collaborating with operations managers and leading business workshops. Design and run simulation experiments, identifying the optimization techniques best suited to the KPIs defined by the customer. Use advanced mathematical and AI-based analysis to review and evaluate scheduling outputs, ensuring alignment with business objectives. Analyze customer data using AI and dedicated tools to identify operational bottlenecks, leading workshops to discuss findings and recommendations. Lead technical programs for the design and implementation of complex Field Service use cases that meet customer business objectives. Drive innovation by developing tools and methodologies that strengthen the practice. Stay current on the latest product capability advancements, working closely with the product team toward co-innovation. Minimum Requirements Bachelor's degree in a relevant field (Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.). Extensive experience in the Field Service domain. Nice to have:Certification in Salesforce Field Service, Salesforce Admin, Service Cloud, Platform Dev 1, and AI.Experience designing and customizing Salesforce solutions using APEX and Flows.Experience with Generative AI-based tools.Familiarity with the services, scheduling, or logistics industry. 3+ years of experience in client-facing and leadership roles within global organizations. 3+ years of experience in analytical and problem-solving roles, with an emphasis on the ability to extract insights from data. Experience using data analysis tools. Excellent verbal and written communication skills and active listening, with the ability to present complex ideas clearly and concisely to both technical and non-technical audiences. Excellent multitasking skills and ability to adapt quickly in a dynamic environment with shifting priorities. Willingness to travel as required by the role (estimated 20–30%). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. 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