Field Service and Calibration Technican

Job description

Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion? Did you answer „Yes“ three times? Then it is time for us to make your acquaintance. RESPONSIBILITIES: On-site installation, commissioning & startup · Install and commission Bürkert valves, process actuators, manifolds, instrumentation, and control systems at pharmaceutical, biotech, food & beverage, and industrial sites. · Perform startup checks, loop checks, system verification, and functional testing according to Bürkert procedures, customer requirements, and relevant industry standards (e.g., GMP, ASME BPE where applicable). · Configure, parameterize, and calibrate devices (flow, pressure, level, temperature, mass flow controllers) to customer specifications on-site, including basic field adjustments and verification against reference standards. · Document all commissioning activities and provide clear handover, test records, and customer sign-off. Field calibration, diagnostics & repair · Perform routine and corrective on-site calibration of valves, sensors, transmitters, and instrumentation used in fluid control and process automation. · Diagnose and resolve technical issues in control valves, positioners, manifolds, and sensor systems, including pneumatic and electrical troubleshooting. · Execute component-level repair and replacement (actuators, coils, electronics, seals) following Bürkert and customer quality procedures. · Identify root cause of failures and propose corrective and preventive actions, including recommendations on maintenance intervals, spares, and design improvements. · Interface with calibration houses and customer QA/Validation teams as needed to ensure traceability and compliance. Customer interaction, technical consulting & service business development · Act as the technical face of Bürkert at customer sites, maintaining a professional, clear, and solution-focused presence in all interactions. · Brief customers on work performed, findings, calibration results, and recommended follow-up actions, including upgrade or retrofit opportunities. · Identify and help develop service business opportunities such as preventive maintenance programs, calibration contracts, valve audits, and modernization projects, leveraging your industry relationships and experience. · Collaborate with sales and service management to help develop the regional service offering and support proposals and scopes of work based on field insights. Internal service work & service program development (Charlotte office) · Perform bench repair, calibration, and functional testing of Bürkert equipment in the Charlotte service office, including incoming inspection and RMA processing. · Help define service processes, documentation templates, and tools for the new service organization (work instructions, report formats, calibration workflows, spare parts lists). · Provide feedback on service KPIs, recurring issues, and continuous improvement opportunities to the Service Manager. · Support internal training, knowledge sharing, and mentoring of additional technicians as the team grows. Reporting, documentation & tools · Complete detailed field service and calibration reports for every job and submit within agreed timeframes. · Maintain accurate records of instruments, references, and calibration results in the chosen service and calibration tools. · Manage your own tools, test equipment, and spare parts inventory, ensuring readiness and valid calibration status of your reference devices. Travel & scheduling · Travel to customer sites nationwide as required, including short-notice callouts for priority pharmaceutical and industrial accounts. · Coordinate scheduling with the service coordinator to minimize customer downtime and align with production windows. · Typical travel expectation: up to 60%, with the remainder spent in the Charlotte office on internal service work, repair activity, and service program development. REQUIREMENTS: · 5+ years of experience in field service, instrumentation service, or a hands-on maintenance/engineering role in process industries (pharma, biotech, chemical, food & beverage, or similar). · Proven experience with on-site installation, commissioning, and repair of industrial valves, instrumentation, or automation equipment. · Strong fault-finding and troubleshooting skills on electro-pneumatic systems, sensors, and control loops; able to work independently under pressure in a production environment. · Experience performing and documenting field calibrations (e.g., pressure, flow, temperature, level) using reference standards or portable calibrators. · Excellent customer-facing communication skills, both written and verbal, with presenting findings to engineering, maintenance, and QA/Validation teams. · Strong documentation skills, including clear technical field reports and calibration records. · Valid driver’s license and willingness to travel regularly in North Carolina and across the United States. · Ability to work from the Charlotte office when not traveling and actively participate in building the service organization. In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it. Curious? Then we look forward to receiving your application.