Field Service Coordinator

Job description

Location: Stone, Staffordshire, United Kingdom Job ID: R0142682 Date Posted: 2026-08-27 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Administration & Facilities Job Schedule: Full time Remote: No Job Description: Hitachi Energy is seeking a highly organised, proactive, and results-driven Field Service Coordinator to support the delivery of field service operations across the UK. This role is responsible for coordinating resources, equipment, vehicles, and operational requirements to ensure the safe and efficient execution of transformer services, grid connection projects, commissioning activities, planned maintenance programmes, reactive maintenance, and emergency response work. Working closely with Service Managers, Project Managers, Field Engineers, Procurement, and other key stakeholders, the successful candidate will play a critical role in ensuring operational readiness and supporting the effective delivery of service commitments. The position requires strong planning and organisational skills, with responsibility for both short-term scheduling and long-term resource forecasting across a diverse portfolio of High Voltage, Power Transformer, Distribution Transformer, and Grid Connection activities. How you'll make an impact: Develop and maintain short-term and long-term resource plans to support service operations, project delivery, and business growth. Coordinate the deployment of field engineers, commissioning staff, and specialist subcontractors to meet customer and project requirements. Monitor resource utilisation and identify potential capacity constraints, skills gaps, and future recruitment requirements. Coordinate resources to support both planned maintenance activities and reactive service requirements, ensuring customer commitments, outage programmes, and emergency response obligations are effectively met. Act as a key point of contact for customers and internal stakeholders, ensuring clear communication and effective coordination of service activities. Raise and manage purchase orders in accordance with company procedures and approved budgets. Act as the primary liaison with the company's fleet management partner, ensuring vehicle compliance, maximising fleet availability, and minimising operational downtime to support service and project delivery requirements. Maintain records relating to fleet utilisation, costs, and asset performance. Ensure all service activities, resource allocations, and operational records are accurately maintained within company systems. Provide regular operational reporting and performance updates to management to support planning, forecasting, and continuous improvement activities. Background: Experience in resource planning, scheduling, service coordination, or operational support within a Field Service Engineering or technical environment. Proven experience or understanding of Fleet Experience managing engineer scheduling, workforce planning, and operational resource allocation. Experience raising and managing purchase orders and supplier relationships would be advantageous. Strong organisational skills with the ability to manage multiple priorities in a demanding operational environment. Proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and business management systems. Understanding of Health, Safety, Environmental, and Quality (HSEQ) requirements within engineering, utility, or electrical infrastructure environments. Experience supporting High Voltage, Transformer, Grid Connection, or wider Power Systems activities. More about us: Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, professional development opportunities, and a collaborative working environment that supports innovation and continuous improvement. As part of our Service Operations team, you will play a key role in supporting the UK's transition to a more sustainable and resilient power network, helping deliver critical infrastructure projects and services that power communities and industries across the country. Ready to make an impact? Join us and help shape the future of energy. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.