Field Service Coordinator - Italy & Germany

Job description

You've probably walked past our lockers on the streets of your city. That's where it starts! But we're building something much bigger: the infrastructure layer for how Europe receives deliveries. We've scaled past €100M in revenue across 9 countries in under four years, with tens of millions of people using our products every month. And we're now one of the fastest growing tech scale-ups in Europe. We are in search of an English and Italian speaking Field Service Coordinator based in Portugal to join our innovative team as our new #bloqstar . In this role, you'll play a crucial role in the successful deployment and activation of lockers in Italy and Germany, as well as in reporting field data on deployment and maintenance tickets. You will be responsible for ensuring the smooth and responsive coordination of field operations, guaranteeing the quality, continuity, and performance of services related to the deployment, activation, and maintenance of lockers. Fair warning: we're scaling fast and the data and reporting capabilities are scaling with us. You'll often need to pull from multiple systems and build the picture yourself before you can analyse it. If you need everything pre-structured to do good work, this isn't the role. What you’ll be doing: Provide a highly responsive field service coordination; Ensure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by our deployment team or technicians is successful and delivered with high quality; Provide prompt response and troubleshoot operational challenges for technicians and store managers via telephone, e-mail, whatsapp and other communication channels; Contribute to creation of clear processes with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers, including hardware and software components; Manage exceptional flow when tasks fail due to operational or technical issues and take ownership of the successful delivery of the service thereafter; Handle client escalations and provide feedback and promptly and regular status updates; Perform post-mortems on exceptional cases and provide reports to build learning and help improve our service quality; Contribute to the development and updating of documentation, training materials and standard operating procedures; Keep up-to-date with product developments and company processes to enhance operational and technical knowledge of our field teams. What you’ll bring to the table: Excellent problem-solving skills and ability to troubleshoot complex technical issues; Proficiency in both English and Italian, with good communication skills; German is a plus. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment; Experience in coordinating with contractors and managing maintenance projects; Strong organizational skills and attention to detail; Ability to work independently and as part of a team, with a proactive and flexible approach. It would be great if you would also have: Previous experience in working with ERP/ticketing systems such as ODOO, Fresh Services or Airtable is a plus; Familiarity with maintenance management software and tools; Experience in a startup culture and adaptability to a fast-paced environment. Why join us? The opportunity to join our Deployment and Maintenance Central team and play a pivotal role in contributing to innovative solutions that redefine 's revolution in the smart locker industry ; A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning ; Competitive salary and flexible benefits package, tailored to your experience and skills ; Eligibility for performance-based bonus, tied to your results and designed to reward your impact ; Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced ; Portuguese Health Insurance including mental health ; Flexible Sports and Wellness membership covering multiple gyms and studios ; Unlimited days off (subject to manager approval). is an equal opportunity employer. Hiring decisions are based on merit, competence, and qualifications and not on race, gender, nationality, or any other personal characteristic. If you require any special arrangements during the recruitment process, please let us know so that we can accommodate you in the best possible way. Ready to join the revolution?