Field Service Engineer

Job description

The Field Service Engineer is responsible for overseeing and executing the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment across customer locations within our apparel business segment. This role acts as a point of escalation for regular technical issues and requires a blend of technical proficiency, leadership, and customer-focused service delivery. As our "eyes and ears" in the market, you will observe and share feedback on customer needs and market trends with our internal commercial and engineering teams to drive business development. Key Responsibilities This is an on-site position based at our Istanbul site, requiring an average of 40-60% travel to customer locations. Manage the installation and system integration of Avery Dennison equipment at customer sites using provided pool cars or expensed travel. Execute troubleshooting and problem resolution for mechanical, electrical, hardware, and software systems. Perform proactive maintenance and performance optimization to ensure equipment reliability. Act as a market intelligence link by providing feedback to internal commercial and engineering teams regarding observations at customer sites. Expert knowledge of mechanical, electrical, hardware, and software systems in the apparel industry (e.g., RFID, thermal printing, PLCs, IoT). Excellent written and verbal communication skills in Turkish and English, with the ability to simplify complex technical information. Strong critical thinking and problem-solving skills, capable of diagnosing issues under pressure. A minimum of 2 years in the field service industry with experience in complex systems. Valid driver’s license and willingness to travel 40-60% of the time to support customer sites. What we offer Here's a glimpse of the great benefits you can expect: Financial & Health Benefits: We offer Health insurance and various allowances, including Social, Food, Bairam, Transportation and Heating allowances, plus meal ticket. Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events. Continuous Development: We invest in your growth with individually set-up development plans, access to language courses, and various internal trainings. Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations. Why join Avery Dennison We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at . At Avery Dennison, we work with the biggest brands in the Apparel Industry. Our site in Istanbul, founded in 2008, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs 5 talented individuals. The main function at this site is Technical Solutions offering opportunities for growth in this field. Equal Opportunity Employer Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at . In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.