Field Service Engineer

Job description

**About Lumafield:** Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively. We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again. Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA. **About the role:** Lumafield designs, manufactures, installs and services the world’s first accessible X-ray CT scanner. Lumafield’s product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers. You will maintain and repair Lumafield scanners at customer sites. When you are not in the field, you will maintain our in-house scanner fleet and collaborate on projects with engineering, manufacturing, customer success, and fleet operations teams. You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency. The ability to troubleshoot a problem and track down the root cause of the issue is important. ### What you'll do: - Commissioning and calibrating Lumafield scanners - Perform preventative maintenance and repair at customer sites - Frequent travel to customer sites (75%) - Create, update, maintain training materials and safety guidelines ### About you: - Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators - Comfortable using common hand tools (e.g. drill, torque wrench, etc.) - Are meticulous and pay attention to detail in your work - Can comfortably and professionally interact with customers and suppliers - Ability to follow a written procedure and identify deviations or problems - Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you - Strong written communication skills for writing service reports - Enjoy collaborating within and across teams - Able to lift up to 50 lbs ### Bonus points: - Ability to troubleshoot computer, electrical, and mechanical issues - IT skills - Linux proficiency - Enjoy working within a customer facing environment - Hands-on prototype integration and troubleshooting: soldering, crimping and testing