Field Service Engineer

Job description

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few. Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise. SUMMARY OF THE JOB We are seeking a talented Field Services Engineer to join our team. The Field Service Engineer's (FSE) primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries. The FSE works on both, on- and off-shore sites, and is in direct contact with the customer. The FSE is the connection between the customer and Gutor’s Customer Service department. If hired, must be able to travel to Malaysia or Switzerland for a mandatory 6-week training. MAIN RESPONSIBILITIES • Performing installation supervision and commissioning of Gutor systems including the batteries. • Performing preventive and corrective maintenance for Gutor UPS equipment including batteries. • Solving UPS problems at customers’ sites and providing reports on these issues. • Responsible for identifying and reporting failure modes encountered in the field, as well as for determining the cause of these failures. • Training customers on equipment operation and maintenance of Gutor systems. • Interacting with customers by phone or face-to-face. • Representing Gutor in dealing with customer concerns. • Promoting proactively Gutor services & products, including contracts, spare parts, preventive maintenance, modifications, digital services, etc. • Keeping databases updated with completed reports & documents. • Complete work in a safe manner, in charge for the safety onsite, making sure that nobody & no properties are endangered. • Help generate the regional business by discovering leads and opportunities for Gutor customers. • Help out in the technical support, if necessary. • Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D). • Provide help to secure / improve quality by means of IQ soft entries and other tools. • 24 hours stand-by on demand. • Self-Training on existing and new products of the Gutor Portfolio. • Evaluation of Warranty / Goodwill claims. REQUIRED QUALIFICATIONS • Electrical technician with at least 3 years of experience in field services (UPS) or similar experience. • BS degree of electrical engineering, electronic engineering or equivalent. • Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations. • 3 - 5 years of related experience • Strong knowledge of electronic theory to component level / electro-technical education. • PC knowledge including profound knowledge of typical office applications and networking. • Good written & verbal communication skills. Ability to have technical conversations with the customer. • Ability to analyze complex problems. • Good self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way • Cross-cultural knowledge & ability to adapt. • Passport, Drivers license and TWIC Card. • Structured way of analyzing & solving technical issues independently (with support when required) • High level of professionalism and integrity. • Self-motivated. PREFERRED QUALIFICATIONS: • Good written & verbal communication skills in Spanish and Portuguese. Ability to have technical conversations with the customer in Spanish and Portuguese. • Flexible and high-performance profile. • Ability to function independently, well organized. POSITION TYPE: This is a full-time, non-exempt position. WHAT WE OFFER: The base salary range for this position is $85,000-$100,000 USD , depending on experience and qualifications. Paid holidays Paid Time Off: 20 days of vacation 401(k) plan: up to 6% company matching contribution Cigna Dental an Vision Insurance 100% Company paid Short-Term Disability and Long-Term Disability Insurance FSA and HSA savings account options Basic Life and AD&D​ Insurance Voluntary supplemental life insurance Telehealth plan Health & Fitness Reimbursement OAP and HDHP Medical Insurance Travel required: Domestic and international travel required 75-85% of the time. Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to sit for long periods of time, stand, talk and hear. Gutor is an equal opportunity employer and prohibit discrimination / harassment without regard to race , color , religion , age , sex , national origin , disability status, genetics , protected veteran status, sexual orientation , gender identity or expression , or any other characteristic protected by federal, state or local laws . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.