Field Service Engineer

Job description

This is a position based in Chennai, India with 100% of field work. The incumbent will be responsible for the installation and service support of Nordson Matrix AXI. Among other things, it will involve: Customer relationship management for these customers. Service and application support of customers in the assigned territory. Basic troubleshooting, installation, maintenance and repair on designated equipment. Planning and Scheduling the servicing work in advance so the output of the factory is not affected. Working on Preventative Maintenance activities and field modifications. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Submitting detailed daily reports on all the work that is done on each machine. Ensuring that all the parts needed for customers are planned. Maintain attendance log and submit it on time for billing. Required to work on shift basis. Educational Qualifications: Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered) Candidates with diploma can also be eligible if their experience is highly relevant to our requirement. Experience: Around 0-3 years in the installation and customer support of high value capital equipment. At least 1 year of the above experience should have been in the Southern part of India. Personal attributes: A high energy, service-oriented personality. Achievement motivation. Ability to understand pneumatic, electric, electronics and control systems. Ability to read and understand engineering drawings. Willingness to travel if required. Ability to learn new skills.