Field Service Engineer

Job description

Job Title Field Service Engineer Location(s) Tokyo - TSC About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity Perform maintenance and repair tasks independently, following the manual in English. • Actively collaborate with the manufacturer to resolve machine issues. • Resolve any ambiguities or deficiencies in the manual by consulting with the manufacturer to ensure smooth and efficient work progress. • Manage the maintenance tasks (inspection, repair, etc.) for assigned customers throughout the year. • Gather information as needed and communicate with the assigned sales team and other engineers. • Respond promptly and appropriately to customer complaints. • Report issues to the supervisor immediately when they arise. • Improve customer satisfaction by reducing equipment downtime. • Expand business opportunities through efficient responses and actions.