Field Service Engineer (Antwerp-Rotterdam)

The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and petrochemical industry, focusing on chemical process water treatments. She or he provides on-site services at our major accounts in the Rotterdam - Antwerp axis. Essential responsibilities The following activities are a guideline; others can be part of the job scope: ● Perform on-site chemical testing and program follow-up and conduct calibration of field equipment. ● Compliance with ISO program and QMS requirements ● Working to improve customer satisfaction and encourage customers to participate in customer satisfaction surveys. ● Customer reporting/Data processing with the use of our InSight platform ● First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process treatment applications ● Frequent review of agreed Key Performance Indicators with the customer in close cooperation with the Account Manager ● Execute Site Surveys, Equipment Start up and Commissioning ● Management of Repairs/Maintenance/warrantee ● Retain strong verbal and written contact with different levels within the customers organization ● Minor assembly operations, as required ● Project coordination ● Support costing of contracts. ● Follow and conduct technical trainings ● Fulfill Piloting and Field trials when required ● Participate in the local team meetings to share best practices ● Comply with integrity and safety as required by Veolia and customers policies ● Manage differentiating sales initiatives and execute our strategy ● Report all work-related accidents, diseases, dangerous occurrences, near misses, incidents and damage to property. Qualifications/Requirements ● Service oriented, external focus ● Chemical background ● Taking initiative – driven by technical improvements ● Team player and independent ● Commercial feeling and interest ● Good communication and computer skills ● Good knowledge of local language & English is required ● Strong flexibility and problem-solving skills ● Competence with windows office software, Google Tools and Veolia IT tools is a must ● Experience and/or interest in process and water treatment is a plus Minimum requirements • A . or higher degree with a Chemical background. • Fluency in Dutch and English, both verbal and written • High competence with windows office software and Google tools (especially Google Sheets) • Possession of driving license is required Useful Skills or Abilities • Service oriented and analytical • Excellent presentation and accurate reporting skills • Strong flexibility and problem-solving skills • Excellent communication and interpersonal skills • Industry knowledge would be an advantage Limits of authority Reports to the Field Service Leader No authority to: ● Agree on discounts to book price and/or offer credit for goods already sold without having the prior appropriate approvals based on the current Delegation Of Authority guidelines; ● Agree on any non-standard terms and conditions beyond the standards provided by the business without having the prior appropriate approvals based on the current Delegation Of Authority guidelines; ● Quote products that are not designed for customer treatment programs by the Veolia WTS Applications Guide, and to quote products that are not on the assigned product range for the region; ● Commit to any performance guarantees or bonds that impact the overall profit of the specific Veolia WTS treatment program nor accept liability for any cost reported to have incurred by the operation of a Veolia WTS treatment program. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.