Field Service Engineer - Benelux (Netherlands & Flanders)

Job description

TOMRA is seeking a Field Service Engineer Benelux. This is a home-based position covering the Netherlands and the Flemish region of Belgium. Candidates can be located anywhere within the territory, provided they are willing to travel frequently to customer sites. Main tasks are: Perform field service activities including commissioning, start-up, testing, integration, optimization, maintenance, troubleshooting, and repair of TOMRA Recycling systems across Germany and Europe. Occasional assignments in other TOMRA Sorting business units and regions may also be required. Prepare detailed and high-quality service reports following each installation, maintenance activity, or technical intervention to ensure knowledge sharing across the organization. Ensure timely and accurate reporting of service activities, expenses, and other relevant documentation. Deliver on-site training to customer maintenance and service teams, as well as internal Service Engineers. Provide technical support via phone and respond to customer and equipment-related issues in the field. Collaborate closely with Sales and Project Management teams by providing technical expertise and support. Ensure optimal performance and reliability of TOMRA Sorting systems to achieve the highest level of customer satisfaction. Take responsibility for executing field service activities efficiently, with a strong focus on cost-effectiveness, quality, and timely delivery. Degree in Electrical Engineering, Electro-Mechanical Engineering, or a related technical field. Alternatively, a technician certification or equivalent engineering qualification with relevant hands-on experience. Strong communication and presentation skills, with the ability to explain complex technical concepts in a clear and customer-friendly manner. Professional proficiency in English is required. Additional language skills, particularly Dutch or Flemish, are an asset. Proven technical problem-solving and troubleshooting capabilities, combined with a structured and solution-oriented approach. Ability to build strong relationships with customers and colleagues across different countries, cultures, and business environments. Customer-focused mindset with a high level of professionalism and interpersonal skills. Willingness to travel extensively across Germany, Netherlands and Belgium to support customers on-site ((approximately 80% travel) Applicants must have the legal right to work in the Netherlands. How to Apply Please submit your updated CV in English. A cover letter is optional but welcome. We look forward to receiving your application and learning more about you. *TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. Most important – it’s a match! Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe. At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard. Join us in shaping a better future through technology that matters.