Field Service Engineer (Imaging) - Level 1

Job description

**FIELD SERVICES ENGINEER - Level 1** Location: Oklahoma **About the company:** Arch Solutions delivers uptime optimization service agreements and has a reputation for providing in-depth troubleshooting, rapid resolution, and preventive maintenance across two distinct business divisions: Arch Medical and Arch Technology. The Arch Technology division excels in infrastructure network support, providing independent uptime optimization service agreements that extend the life of Original Equipment Manufacturer (OEM) hardware. Our team of highly skilled and experienced engineers resolves over 75% of cases without needing Return Merchandise Authorization (RMA) through our Technical Assistance Center (TAC). In a similar scope, Arch Medical division is dedicated to servicing a wide range of medical imaging equipment. This includes MRI machines, CT scanners, x-ray rooms, portable x-ray devices, CATH labs, PET CT rooms, and nuclear medicine rooms. We offer 24/7 comprehensive maintenance support, ensuring minimal downtime and maximum patient safety, which our clients rely on with confidence. In both divisions, Arch Solutions provides world-class support that minimizes downtime while extending the life of equipment we all rely on **Role and Responsibilities:** As a Jr Field Service Engineer, you will play a critical role in delivering reliable, high-quality service to our customers while adding to the technical strength and professionalism of the broader engineering team. This role combines hands-on technical execution with collaboration, cross-training, and disciplined documentation to ensure consistent service outcomes. This role is designed to be first look and is in support of the senior FSE team. - **Customer Service & Technical Execution** Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region. - **Customer Experience & Professionalism** Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through. - **Equipment Inspection & Maintenance** Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments. - **Field Collaboration & Technical Support** Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions. - **Travel & Coverage Flexibility** Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime. - **Parts Identification & Quoting Support** Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval. - **Parts & Logistics Coordination** Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process. - **Documentation & Reporting Discipline** Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight. - **Regulatory Compliance & Safety** Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members.