Field Service Engineer L1

Job description

You’ll need to be team oriented and flexible, with a really good approach to electronic repair and troubleshooting. You’ll be cross-trained on our products and you’ll be expected to follow complex schematics in isolating issues and in assembly. You’ll be resolving issues, troubleshooting, installing, servicing, and repairing equipment at customer sites. That includes working on some special high-visibility projects and following up with customers. Responsibilities: Meeting daily service and repair needs and drive customer satisfaction Install, repair and maintain equipment in the field; providing customer training as required Document all inspections, maintenance, and repair work Reviews all logs for open issues and prepares formal reports to customers Assesses product and equipment performance and recommend modifications or improvements You’ll be working primarily with Trace and X-ray equipment, and work closely with colleagues and Technical Support staff. This is a role that requires some travel, and may also require the ability to work outside of normal business hours. You should have an Associate degree or a Trade Certification Level 3 Engineering qualification. Your experience should ideally include working in a related electrical or mechanical field service role. You should have some experience in troubleshooting and field repair. This role is based in Alexandria, Egypt Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website. Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.