Field Service Engineer L2

Job description

Are you a hands-on engineer who enjoys troubleshooting, customer interaction, and travel? We are seeking a motivated Field Service Engineer to join our team based in Auckland . This is an exciting opportunity for a technically skilled and customer-focused professional who enjoys hands-on troubleshooting, field service work, and travelling to support customers across New Zealand and the Pacific region. The successful candidate will be responsible for the installation, maintenance, troubleshooting, repair, and support of specialised electrical and electronic equipment at customer sites. This role offers exposure to a wide range of projects and industries, including airports, correctional facilities, courthouses, cruise ships, and other critical infrastructure environments. As a Field Service Engineer, you will be responsible for installing, maintaining, troubleshooting, and repairing specialised equipment at customer sites. You will work closely with customers to ensure optimal equipment performance while delivering exceptional service and technical support. This is an excellent opportunity for a self-motivated engineer who enjoys working independently, solving complex technical issues, and building strong customer relationships. Key Responsibilities Install, maintain, troubleshoot, and repair electrical and electronic equipment at customer sites. Diagnose faults using electrical and mechanical schematics and identify root-cause issues. Deliver customer training and technical support as required. Respond to service requests and corrective maintenance activities in line with service agreements and KPIs. Prepare service reports and maintain accurate records within service management systems. Manage spare parts, repair cycles, and inventory requirements. Conduct equipment performance assessments and recommend improvements. Support service sales opportunities and contribute to revenue-generating initiatives. Ensure tools and test equipment remain calibrated and maintained. Comply with all health, safety, and environmental requirements. Participate in an on-call roster when required. Degree or qualification in Electrical/Electronics Engineering or equivalent technical experience. Minimum 3 years' experience in field service, troubleshooting, repair, or maintenance of electrical and electronic systems. Strong diagnostic and problem-solving skills. Ability to read and interpret electrical and mechanical schematics. Excellent communication and customer service skills. Strong organisational skills with the ability to manage multiple priorities. Self-motivated and capable of working independently with minimal supervision. Proficiency in Microsoft Office applications. Valid driver's licence and willingness to travel on short notice. Preferred EWRB EST licence or higher. Experience working in security, transportation, airport, correctional facility, or similar technical environments. Previous experience supporting customers across multiple locations. What's on Offer Auckland-based role with regional and Pacific Island travel exposure. Opportunity to work with advanced technology and specialised equipment. Diverse and varied work environment with no two days the same. Supportive team culture with ongoing technical development. Exposure to high-profile projects and complex technical challenges. If you are a proactive engineer with a passion for problem-solving and delivering outstanding customer service, we'd love to hear from you. Apply today and take the next step in your field service engineering career. Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website. Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.