Field Service Engineer (m/f/x) – North-East France

Job description

Joining our Measurement Service Team, you will play a key role in delivering exceptional customer support and ensuring the optimal performance of our instruments. In line with Anton Paar’s standards and procedures, your responsibilities will include : 🔧 Technical Support & Field Service Provide technical support to customers via phone and email Perform troubleshooting, maintenance, and repair activities both on-site and in the workshop Diagnose faulty instruments and prepare repair quotations Plan and carry out preventive maintenance in accordance with company standards and procedures Perform factory calibrations, including ISO 17025 calibrations when required 📋 Service Administration & Quality Assurance Record and update service activities, reports, and corrective actions within the CRM system Ensure service tools and instruments are available, compliant, and maintained in good working condition Manage spare parts inventory, including both service stock and personal stock 🤝 Collaboration & Internal Support Work closely with internal teams, including Applications, Product Management, Sales, Marketing, and Administration Identify and communicate equipment replacement or upgrade opportunities to the Sales team Participate in technical training programs covering Anton Paar product lines Provide telephone support according to the internal service schedule Occasionally support and provide backup for other Field Service Engineers across France Associate’s degree, Higher National Diploma, or equivalent qualification in Engineering, Instrumentation, or a related technical field Minimum of 3 years’ experience in customer support, maintenance, or repair of technical equipment Proven experience working directly with customers Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently Self-motivated, organized, and detail-oriented Excellent customer service mindset and interpersonal skills Fluent in English, both written and spoken, for technical documentation and internal communication Valid driver’s license Must be based within the North-East France territory Tools Used on a Daily Basis SAP ERP & SAP CRM Lotus Notes Microsoft Outlook Join an innovative international company recognized worldwide for the excellence and quality of its products Become part of a dynamic and dedicated Measurement Service Team Benefit from continuous training and professional development on state-of-the-art analytical and measurement instruments Play an active role in enhancing customer satisfaction and building long-term customer relationships Company car Company-sponsored health insurance plan Anton Paar is a global leader in high-precision measurement instruments and laboratory solutions. Through our commitment to innovation and quality, we support customers across a wide range of industries, including pharmaceuticals, chemicals, food and beverage, and many other high-tech sectors. To strengthen our Service Team within the Measurement Division in France, we are looking for a Field Service Engineer (m/f/d) – North-East France Territory . In this role, you will play a key part in ensuring customer satisfaction by delivering high-level technical support both on-site and remotely. Location: Based in North-East France with regular regional travel.