Field Service Engineer - Mining - Australia*

Job description

Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment. Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success. Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved. Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance. Provide support for legacy sorting equipment, including the coordination and execution of in-house repairs. Ensure field service activities are delivered efficiently, on time, and within budget. Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule. Provide technical expertise in the testing, configuration, upgrading, and troubleshooting of returned customer equipment and sorting systems at the TOMRA Sydney Test Centre. Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities. Collaborate with internal teams, including Applications and Engineering Design, both within Australia and internationally, to support customer and project requirements. Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours. An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software. Ability to diagnose and resolve technical issues independently and efficiently An electrical qualification or trade would be highly advantageous >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment Customer-focused mindset with excellent communication and interpersonal skills Willingness to travel extensively across Australia and occasionally internationally (approx. 150–180 days per year) Fluency in spoken and written English Other languages are advantageous Comfortable using digital tools, service reporting systems, and remote diagnostics Australian Drivers licence Valid authority to work in Australia What Makes You Successful You are someone who: Enjoys solving complex technical problems. Thrives in a customer-facing environment. Takes ownership and works effectively without close supervision. Communicates technical information in a clear and practical way. Adapts quickly to changing priorities and challenging situations. Is motivated by delivering outstanding customer experiences. Has a genuine passion for engineering and technology. Why This Role This role puts you close to the customer, close to the product, and gives you direct impact on revenue and customer satisfaction. At the same time, you’ll work in an international environment with room to shape processes and improve how we operate. Interested? Please send us... A CV (in English) Certificates from internships/references/trainings/etc. *TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality. TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably. We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability. We are currently seeking for a Field Service Engineer in Mining Service based in the Sydney region responsible for commissioning, maintenance, and troubleshooting of our systems at customer sites. The role involves extensive travel (150–180 days/year) across Australia and occasionally in the APAC region to remote customer sites, supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction.