Field Service Engineer Mining - Brazil

Job description

Company Description TOMRA develops technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality. TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably. We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability. We are currently seeking for a Field Service Engineer Mining based in the Sao Paulo region responsible for commissioning, maintenance, and troubleshooting of our systems at customer sites. The role involves extensive travel across South America (150–180 days/year), supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction. Job Description Responsible for the installation, commissioning, maintenance and repair of sensor-based sorters in TOMRA’s install base Responsible for customer communication and support, including phone, remote and emergency support to ensure that all aspects of the role result in a satisfied customer experience Customer assistance to identify service and spare parts needs • Customer inquiry & tasks management • Training of customer maintenance and service personnel Detailed reporting on a regular basis • Identify opportunities for potential upgrades and sales including liaising with TOMRA’s Project Management and Sales team. Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability Act positively and in a customer-oriented way Developing and maintaining strong customer relationships is critical to success in this role Qualifications Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering (or equivalent technical qualification) >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment Strong hands-on skills with mechanical, electrical, and software systems Ability to diagnose and resolve technical issues independently and efficiently Customer-focused mindset with excellent communication and interpersonal skills Willingness to travel extensively across Brazil and occasionally internationally (approx. 150–180 days per year) Fluency in Portuguese and very good English skills and basic Spanish skills Experience with installation, commissioning, and on-site customer training Comfortable using digital tools, service reporting systems, and remote diagnostics Additional Information Why This Role This role puts you close to the customer, close to the product, and gives you direct impact on revenue and customer satisfaction. At the same time, you’ll work in an international environment with room to shape processes and improve how we operate. Interested? Please send us... A CV (in English) Certificates from university/internships/references/trainings/etc. Salary expectations *TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. Most importantly, it’s a match!