Field Service Engineer* - Poland

Job description

We are looking for a Field Service Engineer* based in Southern or Central Poland, preferably in the area of Katowice, Kraków, Wrocław, Łódź, or Warsaw. As part of our Service Team, you will be responsible for the installation, maintenance, troubleshooting, and optimization of our advanced sorting systems, ensuring maximum uptime and customer satisfaction. This role combines technical expertise, customer interaction, and the opportunity to travel while contributing to a more sustainable future through innovative recycling solutions. Main tasks are Perform field service activities including commissioning, installation, testing, integration, optimization, preventive maintenance, troubleshooting, and repair of TOMRA Recycling systems, primarily in Poland, while providing support across the Czech Republic, Slovakia, Lithuania, Latvia, and Estonia as required. Prepare comprehensive service reports following installations, maintenance activities, and technical interventions to ensure effective knowledge sharing across the organization. Ensure timely and accurate reporting of service activities, expenses, spare parts usage, and other operational data. Deliver on-site training to customer maintenance and service teams, as well as support the development of fellow TOMRA Service Engineers. Provide technical support via phone and respond promptly to customer and equipment-related issues in the field. Collaborate closely with the Sales and Project Management teams by providing technical expertise and field-based insights. Maximize the performance, reliability, and availability of TOMRA sorting systems to ensure high levels of customer satisfaction. Execute field service activities efficiently, ensuring projects are completed on time, within budget, and in line with quality and safety standards. Build and maintain strong customer relationships by acting as a trusted technical advisor and ambassador for TOMRA What You'll Bring Degree in Electrical Engineering, Mechatronics, Automation Engineering, or a related technical discipline. Alternatively, a technical qualification with relevant field service experience. 3-5 years of experience in a similar field service, maintenance, technical support, or industrial service role. High willingness to travel, with approximately 80-90% of working time spent on customer sites across Poland and the broader Central & Eastern European region. Strong electrical and mechanical troubleshooting skills with the ability to diagnose and resolve technical issues independently. Good communication and interpersonal skills, with the ability to explain technical topics clearly to customers and colleagues. Customer-oriented mindset and the ability to work effectively with people from different cultures and backgrounds. Strong organizational skills and the ability to manage multiple tasks and priorities in a dynamic environment. Hands-on approach, willingness to travel, and a passion for technology and engineering. Fluent in Polish and good English, both written and spoken. Valid driver's license (Category B). Our Benefits 100,000 - 150,000 PLN gross per year, depending on qualifications and experience. Annual performance bonus Company car Private medical insurance package MultiSport card (70% funded by the company) Holiday allowance Employee Capital Plans (PPK) Company-sponsored English lessons Comprehensive onboarding and training Opportunity to work for a global market leader in sustainability and resource recovery Interested? To apply, please send us: Your CV A short message to the Hiring Team explaining: Why this opportunity interests you What makes you a strong match for the role We look forward to hearing from you! *TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. Most important – it’s a match! Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe. At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard. Join us in shaping a better future through technology that matters.