Field Service Engineer SEM/SDB Zurich- Basel area

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. We are looking for you to strengthen the Field Service Team for our Electron Microscopy Service organization in the EMEA Central-South Region. You will have your place of living in Switzerland, ideally in the greater Basel or Zurich area to support our Electron Microscopy and X-ray Photoelectron Spectrometry customers. The current focus is on SEM and SDB systems in the area. REQUIREMENTS: • at least Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments • Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field • Additional relevant certifications are advantageous • Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level • Experience with ultra-high vacuum systems and high voltage equipment preferred • Excellent customer service and communication skills, both written and verbal • Team player mentality • Strong organizational and time management capabilities IT skills, including TCP/IP networking • Proficiency with Microsoft Office suite and service management software • Ability to read and interpret technical documentation and schematics place of living in Switzerland in the greater Zurich or Basel area • Valid driver's license and ability to travel up to 50-75% within assigned territory • Physical ability to lift up to 50 lbs and work in various laboratory environments • Proficiency in English required; additional languages spoken in Switzerland are a benefit • Strong problem-solving abilities and capacity to work independently • Adherence to safety protocols and quality standards • Ability to respond to customer needs with short notice • Ability to effectively train and support customers on equipment operation • Experience documenting service activities and preparing detailed reports • Demonstrated success in meeting customer satisfaction goals