Field Service Engineer - South East

Job description

Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately. Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports. Deliver remote technical support via telephone and online channels to customers and colleagues. Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays. Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates. Keep all tooling and test equipment in full working and calibrated condition. Identify and generate sales leads for instruments and service opportunities during service visits. Accurately record service activities, communications, and parts usage within the CRM system. HNC (or higher) in an Engineering discipline – Electronics preferred. Proven field service experience working on complex analytical instrumentation at customer sites. Experience with systems utilising compressed gases, and potentially hazardous substances. Ability to interpret scientific/analytical data and resolve technical customer queries. Competence using standard electronic test equipment. Strong organisational skills with clear written and verbal communication abilities. IT literate, ideally with experience using CRM systems; proficient in MS Office applications. Self-motivated, flexible, and willing to travel with occasional overnight stays. Full, clean UK driving license. Attractive base salary plus company & performance related bonus. Company car A competitive package of benefits. Potential for growth within a dynamic company. Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team. Ideally based within 1 hour of Luton, you will deliver expert maintenance, calibration, and repair services to a varied customer base across the home counties and London with a bias toward the North of the region (Oxford, Milton Keynes, Cambridge). This is a varied and dynamic role working across multiple industries and supporting a broad portfolio of highly advanced analytical technologies. Full technical training will be provided to ensure your success.