Field Service Engineer - South West

Job description

Company Description Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team. Based within the Worcester, Tewkesbury, Gloucester region, you will support customers across the South West and South of the UK, delivering expert maintenance, calibration, and repair services across a broad portfolio of advanced analytical technologies. This is a varied and dynamic role working across multiple industries and applications. Job Description Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately. Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports. Deliver remote technical support via telephone and online channels to customers and colleagues. Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays. Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates. Keep all tooling and test equipment in full working and calibrated condition. Identify and generate sales leads for instruments and service opportunities during service visits. Accurately record service activities, communications, and parts usage within the CRM system. Qualifications HNC (or higher) in an Engineering discipline – Electronics preferred. Proven field service experience working on complex analytical instrumentation at customer sites. Experience with systems utilising compressed gases, and potentially hazardous substances. Ability to interpret scientific/analytical data and resolve technical customer queries. Competence using standard electronic test equipment. Strong organisational skills with clear written and verbal communication abilities. IT literate, ideally with experience using CRM systems; proficient in MS Office applications. Self-motivated, flexible, and willing to travel with occasional overnight stays. Full, clean UK driving license. Additional Information Attractive base salary plus company & performance related bonus. Company car A competitive package of benefits. Potential for growth within a dynamic company.