Field Service Engineer (USA)

Job description

About the Role The Field Service Engineer is responsible for the deployment, installation, and ongoing support of advanced technical systems in customer environments. This role partners cross-functionally with Sales, Product Development, and Operations to ensure successful system delivery, performance, and customer satisfaction from pre-sales through post-installation support. This position is ideal for a technically skilled, proactive professional who thrives in customer-facing environments, enjoys solving complex problems, and is comfortable navigating dynamic and sometimes ambiguous situations. The anticipated salary range for this role is $120,000.00 - $140,000.00 per year. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location. This hire will be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance. Responsibilities, Duties and Expectations Customer Engagement & Support · Serve as the primary technical point of contact throughout the customer lifecycle · Support Sales with technical consultations, system design reviews, and proposal validation · Deliver system demonstrations, evaluations, and end-user training · Provide remote and on-site technical support and troubleshooting · Build strong relationships with customers across varying technical backgrounds · Capture and communicate customer feedback to internal stakeholders System Installation & Delivery · Plan, coordinate, and execute installation of complex, multi-component systems · Perform system configuration, commissioning, testing, and validation · Support deployments, upgrades, and ongoing maintenance activities · Ensure adherence to safety, compliance, and operational standards Technical Troubleshooting & Support · Diagnose and resolve technical issues independently whenever possible · Escalate complex issues with clear documentation and context · Perform root-cause analysis and support long-term resolution efforts · Contribute to system reliability and performance improvements Collaboration & Product Support · Act as the “voice of the customer” to Product and Engineering teams · Support product validation, testing, and software releases · Collaborate with internal teams and third-party vendors for successful delivery · Assist in demo environments and internal testing initiatives Documentation & Continuous Improvement · Maintain accurate service records, reports, and technical documentation · Develop clear, structured documentation for processes and support activities · Identify opportunities to improve service efficiency and delivery · Contribute to knowledge-sharing and internal training efforts Technical Development · Participate in training programs and hands-on field experience · Stay current with emerging technologies, tools, and industry best practices · Support internal systems, test environments, and demo equipment Qualifications, Experience and Skills Required · Bachelor’s degree or technical diploma in Engineering, Electronics, IT, or related field (or equivalent experience) · Experience in a field service or customer-facing technical role · Strong troubleshooting and problem-solving skills · Proficiency with Linux operating systems · Working knowledge of networking (DHCP, subnetting, VPNs) · Strong written and verbal communication skills · Ability to work both independently and collaboratively · Willingness to travel up to 50% in support of field operations and customer engagements Preferred · Experience with networking hardware and complex system integration · Exposure to RF, telecommunications, or electronic systems · Experience testing and validating technical systems · Familiarity with technical documentation and reporting · Active or eligible security clearance Key Attributes · Proactive self-starter who thrives in ambiguous, fast-changing environments · Strong technical aptitude with the ability to quickly learn new systems and technologies · Excellent documentation skills with high accuracy and attention to detail · Customer-focused mindset with a professional and confident presence · Highly organized, detail-oriented, and adaptable · Strong initiative with a continuous learning mindset Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed. Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter-drone sector. Our customers operate in some of the most challenging and high-stakes environments in the world, including military organizations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understand what’s at stake. At DroneShield, employees work at the leading edge of counter-drone innovation, helping to address real-world security challenges as drone threats continue to evolve globally. DroneShield’s American operations are headquartered in Warrenton, Virginia, home to a growing team of approximately 30 highly skilled professionals. This office plays a critical role in the company’s global success, leading U.S.-focused R&D, sales, and customer support, and working closely with American defense and security stakeholders to deliver mission-critical counter-drone solutions tailored to local operational needs. As one of Australia’s largest publicly listed defense companies and a member of the ASX200, DroneShield is experiencing sustained hypergrowth. Global revenue increased from approximately US$38 million in 2024 to over US$125 million in 2025, representing growth of more than 400% year over year, alongside record profitability and cash flow. The global counter-UAS market is estimated at approximately US$100 billion and remains at an early stage, positioning DroneShield as a global market leader and the only publicly listed pure-play counter-drone company worldwide. DroneShield has grown from just 11 employees in 2017 to more than 450 employees globally today, with continued expansion planned across the United States, Europe, and APAC. The company invests over US$33 million annually in R&D, maintains a global sales pipeline exceeding US$1.65 billion, and continues to scale manufacturing and deployment capacity to meet accelerating demand. The Washington DC / Northern Virginia office is central to DroneShield’s long-term U.S. strategy - bringing innovation closer to the customer, strengthening domestic capability, and supporting national security, public safety, and critical infrastructure protection outcomes across the United States.