Field Service Floater

Job description

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit Position Summary: This position supports all Aesculap repair locations throughout the United States. Based in St. Louis, MO, the Field Service Floater provides repair and refurbishment support for the St. Louis Central Repair Facility, mobile repair units, and in-house customer locations. Up to 75% travel, depending on business needs. This role reports directly to the Field Service Manager, Midwest, with dotted-line reporting to Field Service Managers within assigned territories when supporting mobile or in-house repair locations. Responsibilities include the repair and refurbishment of surgical instruments, delivering high-quality customer service, and representing Aesculap professionally during interactions with hospital staff. Success in this role requires proficiency in both central facility and mobile repair service standards to consistently meet customer expectations. Principal Duties Responsibilities: Perform daily repair and refurbishment of surgical instruments in accordance with Aesculap quality standards. When working at the St. Louis Central Repair Facility, perform the duties and responsibilities associated with the Repair Technician role at the employee's current level. Meet all established repair quality, productivity, and service expectations. Introduce yourself to key hospital repair contacts and represent Aesculap with professionalism and a commitment to quality service. Provide daily documentation of repairs performed, including billing information and service records, and seek customer feedback when appropriate. Ensure a smooth transition by providing detailed work instructions, training, and status updates to permanent repair technicians upon their return. Perform quality control inspections to ensure all repairs meet established service and quality standards. Serve as the primary technical point of contact for assigned accounts regarding repair quality, services performed, demonstrations, and service expectations. Collaborate with management to coordinate work schedules and ensure customer expectations are met for both contracted and non-contracted accounts. Recommend process improvements that enhance service quality, operational efficiency, and long-term customer relationships. Comply with all applicable ISO, FDA, and company quality system requirements. Demonstrate and uphold the Company's Vision, Mission, and Values. Perform other duties as assigned. Expertise: Qualifications-Experience/Training/Education/Etc Required: High School Diploma or equivalent required. 5+ years of experience in the surgical instrumentation repair, refurbishment, or service field. Strong knowledge of machine operation and fabrication procedures involving a variety of metal materials. Ability to perform finishing techniques, including grinding, buffing, sandblasting, polishing, and filing. Experience with soldering, welding, and brazing techniques. Strong customer service, communication, and interpersonal skills. Ability to travel up to 75% as business needs require. Ability to work independently in a repair facility, mobile repair environment, and customer locations. Preferred: Trade school certification, Associate degree, or equivalent technical training in a related field. Completion of Aesculap Basic Repair Training Program. Previous field service, mobile repair, or customer-facing technical support experience. Knowledge of drafting terminology and the ability to interpret or create technical drawings, including CAD experience. Knowledge of metric and standard measurement systems and conversion tables. Experience designing fixtures for machining and welding applications. Experience performing repairs and maintenance within a healthcare or surgical instrument environment. Responsibilities: Other Duties: The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position could require the handling of instruments that may or may not have been contaminated by blood or other body fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Aesculap will provide a safe working environment for all employees. The noise level in the work environment is usually moderate. Pay Range: $28.58 - $42.88 The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law. B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at . Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here .