Field Service Manager

Job description

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Salt Lake City area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently—supporting frontline staff and improving patient environments. This is a non-sales, non-engineering leadership role focused on service excellence and team management. ### What you will do - Lead and support a team of 8 Field Service Technicians across many hospital sites. - Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers. - Train hospital staff and internal teams on product use, safety, and compliance. - Conduct audits, monitor service quality, and drive continuous improvement. - Build strong relationships with hospital personnel and attend facility meetings. - Hire, train, and manage service staff, including scheduling, performance reviews, and safety training. - Maintain accurate records and ensure regulatory compliance. - Collaborate with Sales and Regional Operations to support account growth and retention. ### What we are looking for Must Have Qualifications - Bachelor’s degree or equivalent experience. - 5+ years of leadership experience in a service-related industry (healthcare preferred). - Strong communication, project management, and customer service skills. - Experience managing teams, budgets, and operational KPIs. - COVID-19 vaccination required. Nice-to-Have Qualifications: - Experience working in hospital environments or with healthcare clients. - Familiarity with regulatory standards and safety protocols. - Comfort using service tracking tools and reporting systems. Physical Requirements: - Lift up to 40 lbs and push/pull up to 500 lbs. - Walk up to 2+ miles per day and navigate staircases. - Work in hospital environments and occasionally outdoors. ### Why work for us - Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores - 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule - Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more - Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal - Permanent Role: Permanent, full-time, field-based role requiring on-site presence at hospital sites across the state of Utah; this position is hybrid. Standard Monday–Friday schedule (typically 8 AM–5 PM) with flexibility required when servicing hospitals or traveling. - Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare