Field Service Program Manager

Job description

Who are we? XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air handling and liquid cooling systems. With decades of HVAC engineering and manufacturing expertise, XNRGY delivers innovative, energy-efficient solutions for mission-critical industries including hyperscale and modular data centers, healthcare, life sciences, semiconductors, and advanced manufacturing. Opportunity We are excited to continue expanding our Service organization as XNRGY supports some of the world’s largest hyperscale data center projects. As part of this growth, XNRGY is seeking an experienced Field Service Program Manager to lead service execution across complex customer construction sites throughout the United States. This position will serve as the primary program leader responsible for coordinating post-production service activities including commissioning, startup, warranty, rework, and field support. Working closely with customers, general contractors, field teams, engineering, manufacturing, and quality, the Field Service Program Manager will drive execution, manage escalations, and ensure successful delivery across multiple concurrent projects. This role is ideal for a strong communicator and operational leader who thrives in dynamic, customer-facing environments and can build trust while navigating complex technical and construction challenges. Travel is a fundamental part of this role. The successful candidate may reside anywhere in the United States but must be willing to travel extensively (approximately 50–80%) to assigned customer project sites, primarily supporting hyperscale data center construction projects in Texas. Candidates should expect to work on-site at customer locations for extended periods during the work week, with travel schedules varying based on project needs. Position Overview The Field Service Program Manager leads the end-to-end service program lifecycle, ensuring every unit meets XNRGY’s quality, performance, and customer delivery standards. This role owns and orchestrates post-production service programs including rework, start-up, commissioning, warranty, and field support across multiple projects and geographies. The position drives program-level visibility, manages execution across cross-functional teams, and implements scalable processes to support rapid growth. Success in this role requires strong program management capabilities, operational discipline, and a continuous improvement mindset to deliver consistent, high-quality customer outcomes at scale. Candidate Profile We are seeking a hands-on, analytical leader with a strong background in service operations and program management within data center, HVAC, or manufacturing environments. This role requires a proactive problem-solver who thrives in fast-paced, cross-functional settings and is motivated by building structure, systems, and processes that are still evolving. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision, accountability, and ownership across multiple concurrent programs. Key Responsibilities Program Management & Execution: - Apply program and project management methodologies (PMI, Agile, Lean) to ensure scalable, repeatable, and cost-effective execution across service programs - Own and lead cross-functional internal and external teams across all service activities (rework, start-up, commissioning, warranty, and field support) - Establish program governance, standard work, and execution frameworks to ensure consistency across projects and regions - Ensure employee supervision, safety compliance, and execution readiness across all field activities - Track program-level progress, risks, and dependencies, and adjust plans to meet delivery timelines - Serve as the primary escalation point and strategic liaison with external partners such as General Contractors; construction site presence required First 12 Months - Own XNRGY service program execution: Act as primary program lead between XNRGY and its customers for all units shipped across multiple projects. - Deploy KPIs & Reporting: Launch scalable dashboards to monitor rework timelines, cost efficiency, and field quality performance across programs. - Support Hypergrowth: Build and standardize service program frameworks aligned with the company’s rapid expansion and increasing service demand. Experience - 8+ years of progressive experience in service operations, program management, or project management. - Proven track record managing complex service programs with highly technical products. - Experience in manufacturing, HVAC, construction, or data center environments is strongly preferred; however, candidates from adjacent complex industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply. - Experience with ERP/CRM systems, service management platforms, and performance dashboards. - An engineering background is preferred, but candidates with strong operational, business, or technical program management experience will be considered. - Ability to travel across the U.S. (50–80%), with non-consecutive trips that vary by project needs—from short site visits to full weeks on-site. Candidates not based in Arizona should also expect regular time at the Arizona office. The successful candidate will also have the following performance and personal competencies - Execution Excellence: Demonstrates strong planning, program structuring, and follow-through capabilities. Maintains a disciplined approach to managing complex service programs and field operations at scale. - Customer-Centric Mindset: Balances empathy with sound business judgment to prioritize and support client needs. Maintains a proactive and solution-oriented approach to service delivery. - Communication: Builds trust through clear, respectful, and professional interactions. Effectively communicates across all levels of the organization and with external stakeholders. - Adaptability: Thrives in dynamic environments and manages shifting priorities with composure and focus. Demonstrates flexibility while maintaining high standards of execution. Why choose XNRGY? - Competitive salary with a bonus incentive plan - Medical, dental, and vision insurance - 401(k) - Employee assistance program - Paid time off - A dynamic team, open to change and innovation - Be part of a green industry transformation supporting the AI revolution - Fast-growing, dynamic environment where entrepreneurial spirit is recognized - Inclusive and diversity-friendly workplace - Career advancement opportunities – XNRGY promotes internal growth At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future. Are you ready to join our driven team? Join a company that values Courage, Community, Climate, Customer, and Coherence. Be part of carving our footprint and joining a winning team!