Field Service Quality Inspector (Kansas (KS), US, 1)

Job description

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems. How you will make an Impact (Job Summary) This position’s primary responsibility will be to troubleshoot and fix routine quality and warranty issues with Marley Products in the field to improve response time and customer satisfaction. This position will link plant quality with customer experience. In addition to being Marley’s field service presence, this position will be located at the Olathe plant and be an integral part of the plant’s in-house quality team. This position will spend roughly 50-75% of the time in the field supporting customers. This employee must be able to diagnose routine quality issues in the field, communicate the plan to fix and implement the solution in the field. Furthermore, this individual must be able to capture field fixes and translate them back to production to eliminate these from happening again. When not in the field, this person will be a valued member of the quality team performing audits, implementing fixes and ensuring only quality products leave the plants. The successful incumbent acts in a professional manner striving to meet or exceed customer expectations for quality, professional and efficient service. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: Perform field service functions, including troubleshooting and maintenance Represent Marley/SPX professionally to our customers and field partners Clear and professional communication with customers and field partners on findings and scope of work to be completed. Provide recommendations regarding installation and repair of equipment Identify, analyze, report, and drive preventive actions on product failures Troubleshoot and repair controls, leaks and mechanical equipment issues To document and provide timely and detailed reports of all activities To travel domestically and occasionally internationally approximately 50-75% of the time with the potential for this to increase seasonally Perform factory certified tower inspections as needed Determine and recommend which products or services best fit customers’ needs Perform plant quality audits, inspections and implementation of corrective actions from the field Other duties or project as assigned What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience Associate or bachelor’s degree in a technical field or 8-10 years of relevant experience HVAC equipment service experience required Extensive knowledge of basic HVAC equipment, preferably including cooling towers and related products Experience with construction sites / building safety standards and manufacturing plants Strong troubleshooting and problem-solving abilities Ability to effectively manage work, time and customer expectations Strong interpersonal skills and ability to interface with multiple levels of employees both internally and externally Excellent verbal and written communication skills Competency in basic computer and software skills (Word, Excel, Photo and video software) Strong technical aptitude Ability to troubleshoot process control systems and Building Management Systems (BMS) Must meet eligibility criteria to access customer sites with specific background requirements Preferred Experience, Knowledge, Skills, and Abilities PLC and refrigeration/cooling tower experience preferred Welding and/or coil repair experience preferred Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Occasionally lifting up to 50 pounds Must be able to stoop, kneel, crouch, and crawl Must be able to stand for extended periods of time Must be able to climb various heights Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment Ability to effectively verbally communicate Ability to read effectively from a computer screen and/or paper copy Travel & Working Environment Office environment with varying degrees of noise levels Field environment with possible exposure to bad weather, excessive heat, and/or excessive noise Working in confined spaces How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.