Field Service Representative (FSR) - Based in Fort Lauderdale, FL

Job description

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program What are your contributions to the team? We currently have an immediate opening for a Field Service Representative (FSR), reporting to the Manager, Fleet Operators and Service Program Management. In support of Bombardier’s continued commitment to delivering an exceptional customer experience, we are seeking a highly motivated professional to strengthen our team. The successful candidate will be based at the customer’s office in Fort Lauderdale, Florida (USA). In your role, you will: Support customers in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness. Actively provide robust troubleshooting support to assist Maintenance Operating Center (MOC) and the customer in resolving technical issues effectively. Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier. Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance. Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft. Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft. Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements. Prepare, present, and submit reports in accordance with established requirements and timelines such as AOG review meetings and define action plans aimed at improving overall aircraft reliability reports, etc. Support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers, as required. Navigate and utilize Bombardier’s internal customer support and in-service processes effectively. Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements. Support Procurement, Maintenance Planning, and Maintenance Operating Center (MOC) teams for part number and next higher assembly searches. Actively participate in customer meetings, including fleet reliability and operational reviews. Travel as needed. How to thrive in this role? You have at least 5 years of aviation maintenance experience You must have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500 /8000, and Challenger 300/350/3500 series) You have strong aircraft troubleshooting skills You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies You have business writing skills necessary to create various reports and correspondence You have the ability to travel You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred Be self-driven and have a problem-solver attitude Be available for on-call support 24 hours a day, 7 days a week Now that you can see yourself in this role, apply and join the Bombardier Team! Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws. Job Field Service Representative (FSR) - Based in Fort Lauderdale, FL Primary Location Opa Locka Service Center Organization Bombardier Aerospace Corp Shift Day job Employee Status Regular Requisition 13213 Field Service Representative (FSR) - Based in Fort Lauderdale, FL