Field Service Supervisor

Job description

Job Description Summary Job Description GE Vernova is looking for an exceptional Field Service Supervisor to join our Field Service team based in Noventa di Piave, Venice, Italy. GE Vernova – The Energy to Change the World With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while helping to decarbonize it. Our name reflects our mission: “GE” represents a legacy of quality and ingenuity, “Ver” reflects the Earth’s natural ecosystems, and “Nova” signals a new era of lower-carbon energy. Focused on the future, GE Vernova is accelerating the transition toward reliable, affordable, and sustainable energy. We help our customers power economies and deliver the electricity essential for health, safety, and quality of life. Let’s Talk About the Role The Field Service Supervisor is responsible for coordinating all resources and logistics required to deliver service and maintenance activities at customer sites. This includes maintenance, repair, and refurbishment of installed and existing equipment. The role covers preventive and corrective maintenance services, as well as coordination of field service engineering activities and maintenance support operations. This position is accountable for the quality of its own work and operates under defined procedures and structured operational guidelines within a clear framework. You Will… Responsibilities Carry out testing and validation of equipment, facilities, or plants in line with technical specifications and operational requirements, including performance testing and services. Develop conceptual knowledge of the technical discipline while supporting specialized field activities. Apply business and technical understanding gained through education and/or experience, contributing effectively to team objectives. Resolve issues using established procedures and escalate when situations fall outside defined parameters. Collaborate with internal teams and stakeholders to solve technical and operational challenges. Act as a customer interface where required, building strong relationships and ensuring clear technical communication between the customer and GE. Role Requirements High school diploma or Bachelor’s degree in Electrical or Mechanical Engineering, or equivalent technical background. Initial field experience in the industrial sector, preferably in maintenance of electrical products or industrial equipment. Extensive on-site experience in industrial maintenance and field service operations, including hands-on electrical and mechanical troubleshooting, fault diagnosis, and repair in industrial environments. Fluent Italian and intermediate English. Valid driving license and availability to work occasionally during weekends and public holidays, depending on business needs. Nice to Have Knowledge or hands-on experience with HV (High Voltage) switchgear systems. Knowledge of safety regulations and operational standards applicable to the Italian market. Understanding of site rules and safety procedures for working in industrial environments, with confidence in on-site execution. Where and How You’ll Work This is a permanent position based in Noventa di Piave, Italy. The role is primarily field-based, with approximately 15% of work carried out locally and the remainder involving travel to other locations depending on business needs. Our Culture Every action shapes our future. That’s why our North Star is a culture of impact, where everyone is empowered to thrive and make a difference. Posizione / Position: [Field Service Supervisor] Livello di Inquadramento / Management Level: [PB2] Data di pubblicazione / Position was posted on : [08-06-2026] Fascia retributive: Tra € [28,900] e € [43,400] lordi annui. La retribuzione specifica offerta terrà conto dell'istruzione, delle qualifiche, dell'esperienza e delle competenze del candidato . The pay range for this position : Between € [28,900] and € [43,400] gross per annum. The specific pay offered will consider the candidate’s education, qualifications, experience and skill set. Eleggibilità per il Piano Bonus: [Eligibilità al piano bonus Variabile-AIP, che prevede un incentivo target del 5% della retribuzione base annua, a seconda del raggiungimento dei parametri di business e delle performance individuali.] Eligibility for Bonus Plan: [Eligible to participate in Variable-AIP annual bonus plan that provides a target incentive of 5% of the individual’s annual base salary depending on achievement of key business metrics and individual performance.] La posizione sarà inquadrata in conformità al CCNL Metalmeccanico applicato in azienda. Eventuali elementi integrativi al trattamento previsto dal CCNL vigente e/o dalle politiche aziendali applicabili sono riportati di seguito: A National Collective Bargaining Agreement (‘NCBA’ - Metalworking) is applicable in relation to the position. Below, we indicate the relevant provisions of the remuneration regulations applicable at the Employer. The available benefits based on the currently effective CBA and company policies include the following: Stipendio Base: La retribuzione seguirà le tabelle salariali previste dal CCNL di categoria Metalmeccanico Industria Base salary: The remuneration is established according to the Metalworking CBA salary scale, which defines job groups and minimum salary levels. Pensione Integrativa (Cometa) : Tutti i livelli sono eligibili, ad eccezione dei dirigenti. Contributo del datore di lavoro: 2% (2,2% se under 35). Contributo del dipendente: 1,2%. Base di calcolo: retribuzione mensile lorda. Pension Fund (Cometa): All levels are eligible, except executives (dirigenti). Employer Contribution: 2% (2.2% if under 35). Employee Contribution: 1.2%. Base: monthly gross salary. Assistenza Sanitaria (Metasalute): Assistenza sanitaria prevista da CCNL. Il dipendente ha la possibilità di rinunciare alla copertura di base optando per l’assistenza sanitaria integrativa offerta da Generali. Medical Benefits (Metasalute): Healthcare coverage provided under the NCBA. The employee can choose to be canceled from this basic coverage and be enrolled in the supplementary healthcare coverage offered by Generali. Assistenza Sanitaria Integrativa (Operai, Impiegati e Quadri): Assicurazione Medica integrativa con Generali – copertura come da Booklet informativo (inviabile su richiesta), può prevede un contributo del dipendente Medical Benefits (Not Executives): Additional Medical coverage provided by Assicurazioni Generali - coverage as outlined in the information booklet (available upon request), it may requires an Employee contribution through salary sacrifice Mensa: Accesso alla mensa aziendale con contributo a carico del dipendente pari a €1,20 a pasto. Canteen: Access to the company canteen with an employee contribution of €1.20 per meal. Welfare: € 250 di credito annuale come da CCNL disponibile su portale dedicato per rimborsi spese istruzione, sport, viaggi o previdenza. Flex Benefit: € 250 of annual credit as per NCBA available on a dedicated portal for education, sports, travel, or pension reimbursements. Assicurazione Infortuni: Impiegati, operai e quadri L’assicurazione prevede un capitale pari a 6 volte la retribuzione annua lorda (RAL) in caso di decesso e 7 volte la retribuzione annua lorda (RAL) in caso di disabilità permanente Accident Insurance: White Collars, Blue Collars and Managers Insurance policy provides for 6 times Gross Annual Salary in case of death and 7 times Gross Annual Salary in case of permanent disability coverage Invalidità permanente da malattia: Impiegati, operai e quadri L’assicurazione prevede un capitale pari 1 volta la RAL, massimo €200.000 Permanent disability due to illness: White Collars, Blue Collars and Managers Insurance policy provides for 1 time Gross Annual Salary, up to €200,000 coverage Assicurazione Vita: L’assicurazione prevede un capitale pari 2 volte la retribuzione annua lorda (RAL) Life Insurance: Insurance policy provides for 2 times Gross Annual Salary coverage EAP - Supporto Dipendenti: Supporto globale psicologico, legale e finanziario 24/7 Employee Assistance Program: Global 24/7 psychological, legal, and financial support. Premio di Produzione: Premio di risultato negoziato annualmente con RSU (2400-3000€ lordo) Productivity Premium: Annual performance bonus negotiated with the Works Council (RSU) (€2,400–€3,000 gross). Smartworking: Smartworking fino a 10 gg/mese per ruoli idonei. Flexible working: Flexible working up to 10 working days per month for eligible roles. Trasferta: Ore viaggio pagate al 100% + indennità straordinario. Indennità lorda giornaliera di trasferta in Italia: €40,00; in UE: €72,00; extra UE: €78,00 Business trip allowance: Travel hours paid at 100% + OT. Daily gross allowance for work outside the standard place: in Italy: €40,00; in UE: €72,00; extra UE: €78,00 Maggiorazioni e indennità turno: [PER OPERAI TURNISTI]: Maggiorazione del 20% per la fascia oraria dalle 18:00 alle 22:00. Indennità di €3,50 per ogni turno lavorato. Shift premium and allowance: [FOR SHIFT WORKERS]: 20% premium for hours worked between 6:00 PM and 10:00 PM. €3.50 allowance for each shift worked. Straordinario: Straordinario diurno dal lunedì al venerdì Prime due ore: 25% per impiegati, 30% per operai non turnisti, 40% per operai turnisti Oltre due ore: 30% per impiegati, 50% per operai non turnisti, 45% per operai turnisti Straordinario diurno sabato, domenica e festivi: 50% per le prime otto ore, 55% oltre le 8 ore Straordinario notturno dal lunedì al venerdì: 50% per impiegati e operai non turnisti per lavoro straordinario dalle 20:00 alle 8:00 50% per operai turnisti per lavoro straordinario dalle 18:00 alle 6:00 Straordinario notturno sabato, domenica e festivi: Prime otto ore: 60% per impiegati, 55% per operai non turnisti, 60% per operai turnisti Oltre due ore: 75% per impiegati, 65% per operai non turnisti, 75% per operai turnisti In caso di riposo compnesativo, si applicano le maggiorazioni previste dal CCNL OT Premium: Daytime overtime Monday to Friday: First two hours: 25% for office staff, 30% for non-shift production workers, 40% for shift production workers Beyond two hours: 30% for office staff, 50% for non-shift production workers, 45% for shift production workers Daytime overtime Saturday, Sunday and public holidays: First eight hours: 50%, Beyond eight hours: 55% Night overtime Monday to Friday 50% for office staff and non-shift production workers for overtime worked between 8:00 PM and 8:00 AM 50% for shift production workers for overtime worked between 6:00 PM and 6:00 AM Night overtime Saturday, Sunday and public holidays: First eight hours: 60% for office staff, 55% for non-shift production workers, 60% for shift production workers Beyond eight hours: 75% for office staff, 65% for non-shift production workers, 75% for shift production workers In case of compensatory time off, the premiums provided for under the applicable national collective bargaining agreement (CCNL) apply. Flessibilità Maternità: Possibilità di part-time per la lavoratrice madre fino al compimento del terzo anno di età del bambino. Maternity option: Possibility of part-time work for working’ mothers until the child reaches the age of three. Additional Information Relocation Assistance Provided: No