Field Service Supervisor

Job description

Summary of the Role The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager. Responsibilities Must maintain 100% commitment to safety policies and procedures Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline Plan, organize, direct, manage and evaluate all field service activities Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA Good understanding of overall Quality process and documentation Communicate general and quality-related concerns to management/End User Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice Understands tools and machinery applicable to the job Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing) Makes recommendations to management with respect to product and process improvement Perform other duties as trained and qualified for Skills and Abilities Ability to work overtime hours and weekend work when required Ability to travel to out-of-town jobs Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner Must have excellent communication skills, both oral and written Basic mechanical skills including the use of hand tools. Basic computer skills including internet and email. Must be able to apply OSHA standards applicable and MSHA standards as applicable Minimum Qualifications Be at least 21 years of age At least 3 years of experience working with conveyors and conveyor components Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery Have a valid driver’s license and a clean driving record Have a high school diploma/GED Reliable transportation is a must Be able to work independently Ability to safely drive a Company truck or other mechanical equipment · Ability to work nights and weekends, as required · Ability to work overtime, as required Basic math skills Properly measure with a tape measure Ability to travel on regular basis Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) Must be able to successfully pass a DOT physical exam, or have a current DOT medical card Preferred Qualifications 1-2 years of supervisory experience in a field service role preferred Physical Requirements and Work Environment This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid. Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time. Ability to work in a stationary position for extended periods of time. Ability to work at varying work-surface levels and machine operation heights. Ability to move above or below workstations or retrieve items from various heights. Ability to ascend and descend ladders or stairs, as required. Ability to distinguish colors. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to count and measure accurately. Ability to properly and safely use mechanical equipment and tools. Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day. Ability to inspect products for wear, damage, and leaks. Ability to respond to safety signals, alarms, and verbal instructions. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions. Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.