Responsibilities:Provide frontline leadership (field-based) to the service team to drive day-to-day performance and service quality.Lead and manage on-site service operations (outdoor/field work), leveraging frontline experience to ensure smooth workflow and compliance with procedures.Assist Manager to prepare and present pest control reports for client and management review.Coordinate with other departments on project implementation and monitor on-site progress to ensure deliverables are met.Respond to complaints and resolve issues to ensure customer satisfaction.Review service materials, equipment, vehicles, and techniques to improve productivity and cost-effectiveness.Deliver on-site and classroom training for the team, focusing on frontline skills and service standards.Manage and develop the team to improve performance and meet KPI targets.Ensure the team delivers excellent service to all customers.Handle ad hoc projects as assigned.職責：領導前線服務團隊(戶外工作)，以提升日常工作績效和服務品質。協助經理準備並提交蟲害控制報告，供客戶和管理階層審核。與其他部門協調，實施工作安排並監控進度。處理投訴並解決問題，確保客戶滿意。審查服務材料、設備、車輛和處理方案，以提高生產力和成本效益。為團隊提供現場和課堂培訓。管理和發展團隊，以提高績效並達成關鍵績效指標 (KPI)。確保團隊為所有客戶提供卓越的服務。處理臨時分配的宮工作。RequirementsHigher Diploma or above.Minimum 3 years of relevant experience at a supervisory or management level.Self-motivated and able to work under pressure with a strong sense of responsibility.Detail-oriented, well-organized, and responsive.Excellent customer service, interpersonal, and presentation skills.Good command of spoken and written English is an advantage.Proficiency in MS Office and Google applications is an advantage.Ability to perform outdoor work as required.要求：大專或以上學歷。至少3年主管或管理經驗。積極主動，能夠在壓力下工作，並具有強烈的責任感。注重細節，條理清晰，反應迅速。優秀的客戶服務、人際互動和表達能力。良好的英語口語和書面表達能力者優先考慮。熟練微軟辦公軟體和Google應用者優先考慮。能夠根據需要進行戶外工作。BenefitsAre you interested? Here's what you can expect when you join us:Competitive salary package and 13-month salary.6 day work week with flexible working hours.Paid public holidays, annual leave, and marital leave.Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).Offer learning & development and Training program.Excellent promotion opportunities and company culture.Excellent company culture.Staff recognition awards.
Responsibilities:
- Provide frontline leadership (field-based) to the service team to drive day-to-day performance and service quality.
- Lead and manage on-site service operations (outdoor/field work), leveraging frontline experience to ensure smooth workflow and compliance with procedures.
- Assist Manager to prepare and present pest control reports for client and management review.
- Coordinate with other departments on project implementation and monitor on-site progress to ensure deliverables are met.
- Respond to complaints and resolve issues to ensure customer satisfaction.
- Review service materials, equipment, vehicles, and techniques to improve productivity and cost-effectiveness.
- Deliver on-site and classroom training for the team, focusing on frontline skills and service standards.
- Manage and develop the team to improve performance and meet KPI targets.
- Ensure the team delivers excellent service to all customers.
- Handle ad hoc projects as assigned.
職責：
- 領導前線服務團隊(戶外工作)，以提升日常工作績效和服務品質。
- 協助經理準備並提交蟲害控制報告，供客戶和管理階層審核。
- 與其他部門協調，實施工作安排並監控進度。
- 處理投訴並解決問題，確保客戶滿意。
- 審查服務材料、設備、車輛和處理方案，以提高生產力和成本效益。
- 為團隊提供現場和課堂培訓。
- 管理和發展團隊，以提高績效並達成關鍵績效指標 (KPI)。
- 確保團隊為所有客戶提供卓越的服務。
- 處理臨時分配的宮工作。
Requirements
- Minimum 3 years of relevant experience at a supervisory or management level.
- Self-motivated and able to work under pressure with a strong sense of responsibility.
- Detail-oriented, well-organized, and responsive.
- Excellent customer service, interpersonal, and presentation skills.
- Good command of spoken and written English is an advantage.
- Proficiency in MS Office and Google applications is an advantage.
- Ability to perform outdoor work as required.
要求：
- 大專或以上學歷。
- 至少3年主管或管理經驗。
- 積極主動，能夠在壓力下工作，並具有強烈的責任感。
- 注重細節，條理清晰，反應迅速。
- 優秀的客戶服務、人際互動和表達能力。
- 良好的英語口語和書面表達能力者優先考慮。
- 熟練微軟辦公軟體和Google應用者優先考慮。
- 能夠根據需要進行戶外工作。
Benefits
Are you interested? Here's what you can expect when you join us:
- Competitive salary package and 13-month salary.
- 6 day work week with flexible working hours.
- Paid public holidays, annual leave, and marital leave.
- Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
- Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
- Offer learning & development and Training program.
- Excellent promotion opportunities and company culture.
- Excellent company culture.
- Staff recognition awards.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
