Field Service Team Leader - South Wales & West

Job description

**Job Description** Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions. The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below. | | | | --- | --- | | **Key Result Areas** | **Responsibilities** | | Resource Management | - Review Engineer performance with Field Service Manager monthly. - Review jobs per day. - Review chargeable hours per Engineer. - Review training requirements. - Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk. - Undertake Engineer Audits as required. | | Truck Installations | - Effectively manage specialist trucks installations. - Monitor and adhere to outlined budgeted costs. - Carry out detailed and timely site surveys prior to installations. - Ensure all Method Statements and Risk assessments are up to date and adhered too. | | Profit and Loss | - Monitor costs and revenues with the FSM. - Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times. - Maximise First Time Fix by supporting the FSM. | | Operational Efficiency | - Develop a comprehensive understanding of Crown systems. | | Safety and Risk Management | - Lead by example in promoting a safe working environment for all. | **About Crown Lift Trucks Ltd** Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks. Our brand promise is: ***“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”*** Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make. Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles. **Vacancy Details** | | | | --- | --- | | Hours of Work: | Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch. | | Company Vehicle: | A company van and fuel card are provided with the option for private use (subject to tax regulations). | | Holidays: | 25 days holiday. | | Pension: | Company pension plan. | At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: - Company van plus fuel card – private use of company vehicle (subject to tax regulations) - Company pension plan. - 25 days annual leave plus bank holidays. - Door to door payment. - Support with tooling - Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. - Employee assistance programme. **Person Specification** | | | | --- | --- | | Essential Skills: | - Must hold full UK Driving Licence. - Proficient in fault-finding and repair. - Educated with an ability to achieve a grade C in English and maths at GCSE. - Experience of Health & Safety requirements working in a workshop practice. - Commitment to continuing personal and professional development. - Excellent organisational skills, resourceful and solution driven. - A high standard of accuracy and attention to detail. - Ability to multi‐task, prioritising workloads to work to tight deadlines. - Ability to work independently or in a team. - Clear communication skills – oral and written. - Consultation and negotiation skills. - Flexibility to cope with diverse needs of the post. - Highly motivated and possessing a resilience to work under pressure. | | Desirable Skills: | - Engineering qualification. |