Field Service Tech

Job description

**Report To:** Customer Service Manager **Mission Statement:** To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers. **Position Summary:** The Field Service Technician is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities. As a Field Service Technician, you will be required to travel to customer locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment. ### General Responsibilities - Respond to customer calls - Meet with customers to determine the nature of the service or repair. - Conduct routine equipment servicing out in the field. - Inspect and troubleshoot equipment failures. - Repair equipment and replace faulty parts. - Install and test new equipment. - Provide preventive equipment maintenance. - Provide technical training on new equipment installations. - Program VFD’s, temperature controllers, etc. - Complete job reports - Efficiently manage all service calls, providing high-quality customer service and repairs for jobs of all sizes. ### Requirements - Minimum of an associate degree in Electrical Engineering, Electro-Mechanical Technology or equivalent experience - Proven work experience as a field service technician or related role. - Experience troubleshooting electrical and mechanical systems - Ability to travel up to 60% and work according to a changing schedule. - Must carry oneself in a professional manner, maintain positive interactions with both co-workers and customers