Field Service & Technical Advising Specialist

Job description

This role is an onsite position based at customer location in Concord, Ontario Who will you be working with? Our team consists of Level 1 and 2 certified Technical Advisors that provide best-in-class support to our Class 1 locomotive operators. Their ability to understand the electro-mechanical locomotive to provide technical guidance, troubleshooting and materials helps improve railroad efficiency. How will you make a difference? As a member of the operations team supporting on-site at Locomotive Repair Centers, you will be responsible for guiding their craft to troubleshoot failures, provide solutions and material to repair their locomotives to ensure contractual performance. The customer relies on our expertise to train and advise their team to fix their locomotives in the most efficient manner possible. Essential Responsibilities: Represent Wabtec in the customer facility by providing technical information, work scopes, troubleshooting, and recommended repairs for locomotive maintenance. Use your technical network to escalate technical concerns and engage remote Wabtec technical resources to solve local customer problems. Develop and maintain strong customer relationships at all levels within the customer shop. Actively communicate within the shop and with the expanded Wabtec network to ensure technical accuracy and appropriate urgency. Document repairs and material usage in eServices, including work order and defect close out notes, task sign offs, and component serial numbers. Participates in customer failure review of shopped locomotives Train and support loading of all Wabtec supported Locomotive control and configuration software – e.g., DP, LDARS, GoLink, etc. Locomotive parts warranty support Understand applicable industry regulations (Transport Canada / FRA / AAR). Understand and apply all environmental, health, and safety rules to work safely and actively participate in a positive safety culture. Maintain Wabtec assets at the customer site (material, IT, intellectual property, tooling). Perform material handling (unpack, move, pack) with 100% compliance to safety guidelines. Maintain the highest level of integrity and ethics in dealing with all customers and external suppliers. Basic Qualifications: Electrical or Mechanical Locomotive experience Achieve Level 1 certification within 18 months of start date and actively work to improve technical knowledge and skill. Desired Characteristics: High energy self-starter comfortable interacting with the customer at all levels in a deadline driven environment. Heavy diesel engine maintenance and troubleshooting experience. Strong applied electrical troubleshooting background (AC & DC). BS degree in Engineering from an accredited college or university. Excellent communication skills and ability to effectively explain technical issues. Eligibility Requirements: Willing and able to work various shifts on various days in a 24/7/365 environment. Willing and able to follow railroad site safety procedures You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. Our job titles may span more than one career level. The salary range for this role is between $72,500 to $96,000 annually. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. Wabtec offers a comprehensive benefits plan including vacation, health, dental, and retirement. Wabtec will only employ those who are legally authorized to work in Canada for this opening. Any offer of employment is conditioned upon the successful completion of a background check. Our job titles may span more than one career level. The salary rate for this role is currently $72500-96000 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at . Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at . Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.