Field Service Technician

Job description

### **Company Description** At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. ### **Job Description** We are looking for an adaptable Field Service Technician to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability. Our ideal candidate is a self-starter with experience working in a fast-paced, ever-changing environment. **This role requires reporting to our HQ in Baltimore daily when not in the field.** ### A Day in the Life: - Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites. - Be the main point of contact at job sites for our customers. - Perform quality control duties for Alertus outdoor notification systems. - Install and supervise the installation of Alertus indoor notification products. - Build/run cables and troubleshoot wiring. - Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity. - Monitor outdoor warning systems performance and recommend any adjustments as needed. - Evaluate site surveys. - Prioritize conflicting work requests and escalations. - Oversee, evaluate, and sign off on work performed by others. - Proactively document field issues and help improve product design and delivery processes. - Support our current and future implementation projects and assist with project planning. - Other duties as assigned as our outdoor warning systems product(s) grow in popularity. ### Required Skills: - Valid MD Driver's License - Ability to travel 70% of the time to customer sites - Ability to troubleshoot, test, repair, and service technical equipment - Go-getter attitude with the desire to step in where needed - Ability to work flexible shifts and to adapt to changing work schedules - Familiarity with wiring/cabling and electrical/electronics - Ability to prioritize tasks and thrive in a fast-paced environment - Exceptional verbal, written, and interpersonal communication skills - Ability to successfully work autonomously ### Education and Experience: - High School Diploma. Relevant Associates degree or certification(s) preferred. - 7+ years of experience in field service, electronics, or electrical-related work. ### Alertus Advantages: - Unlimited Paid Time Off - Paid Holidays - 401(k) Retirement Plan - Medical, Dental, and Vision Plans - Short-term Disability, Accident, Hospital, and Cancer Insurance - Live Near Your Work Homebuying Incentive Program - Employee Referral Bonuses - Flex Scheduling