Field Service Technician

Job description

**About ANA:** Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience. Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system.  Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment. ANA is headquartered in Henderson, Nevada, with locations in Cypress, California, and Spartanburg, South Carolina. ANA is growing and scaling, and we are seeking a Field Service Technician in a remote/on-the-road position in our East Coast US territory. The Field Service Technician provides technical expertise as part of the ANA Support Team for the repair and training to our line of generators, air compressors, and associated equipment. An ANA Field Service Technician should be creative with solutions that make sense for the betterment of the company and its customers. The Field Service Technician aids in the development and education of our core customers. With regular customer visits and building open and honest relationships, adding additional support to our quality line of equipment and commitment to customers. Further, the Field Service Technician collaborates with our engineering and manufacturing teams on product improvements, new product development, as well as after purchase additions to the equipment. The position is a remote/on the road position, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the National Service and Training Manager. ### Role & Responsibilities: • Performs all duties in a safe and effective manner according to the company’s policies and procedures. • Maintains the ANA culture • Safely operate ANA service vehicles. • Performs installation and training services for our core customer base • Troubleshoot problems and resolve in a timely manner. • Communicates information and documents with work computer and phone. • Provides superior customer service. • Maintains professional personal appearance. • Updates professional knowledge through constant study of ANA products • Helps provide a positive team spirit daily. • Travel up to 80% throughout North America • Other duties as assigned ### Qualifications: - 2+ years of hands-on experience in field service, equipment maintenance, or a related technical role. - Trade school certification or technical training with a focus on engines, mechanical systems, or industrial equipment, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field, preferred - Working knowledge of mechanical + basic electrical systems, including basic troubleshooting and diagnostics. - Comfortable interacting with customers and providing training - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and documentation. - Ability to read and interpret technical manuals, schematics, and service documentation. - Strong problem-solving skills with the ability to perform equipment diagnostics and repairs in the field. **Travel Requirements:** - Up to 80% domestic and international travel based on business needs ### Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 25 pounds at times. • Must be able to access and navigate each department at the organization’s facilities. ### ANA’s Core Values: - Root Cause Problem Solving - Be Creative with Solutions - Build open and honest relationships - Build a positive team and family spirit - Be inclusive - Look for better ways - Be humble - Urgency ### Benefits & Perks: - Competitive pay - 401k with company contribution - Medical, Dental, & Vision - Life Insurance - Voluntary Accident Insurance - Voluntary Critical Illness Insurance - Employee Assistance Program - Employee Appreciation Programs