Field Service Technician

Job description

**Who we are** Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. **About the role** The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field. **What you’ll do** - **Installation & Deployment**: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites - Works on customer sites as part of a deployment crew, often as the sole technical presence - **Preventive Maintenance**: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance - Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact - **Troubleshooting & Repair**: Diagnose and repair hardware, software, and connectivity issues in the field - **Customer Support**: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel **What we’re looking for** - 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician - Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation - Able to read and work from wiring diagrams, schematics, and installation drawings - Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel - Valid US drivers license - Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends - Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms) - Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites - Strong communicator internally and externally with internal engineering as well as mine site crews. **Why join us** - Work on real, production-deployed autonomy. - Build technology that directly improves safety, efficiency, and productivity. - Tackle complex challenges in demanding, real-world environments. - Be part of a fast-moving team with high ownership and impact. - See your work deployed and making a difference in the field. - Collaborate closely with experienced engineers and industry operators. **What else you need to know** This is a **field-based role** supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment. The base starting rate for this role is **$27.88 - $35.10 per hour.** Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. **Benefits Summary (USA Full-Time Exempt Employees):** - Medical, Dental, Vision, Disability, and Life Insurance - Flexible Spending Account / Health Savings Account Options - 401(k) - Equity - Sick Time, Unlimited Flexible Time Off, and Paid Holidays - Paid Parental Leave - Pre-Tax Commuter Benefit Plan Benefits are subject to change at the company's discretion. Pronto accepts applications on an ongoing basis. **Ready to join us as we serve those who serve others?** *#LI-Onsite*