Field Service Technician

Job description

**About Us!** Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. **About the Role** The Installation Technician is a hands on, customer facing role responsible for the installation, configuration, and verification of Raptor Technologies’ Bluetooth beacon and gateway solutions at customer sites across the country. This position is 100% travel and plays a critical part in ensuring successful deployment of our safety technology by delivering high-quality installations, accurate documentation, and dependable technical support onsite. This is a temporary, full-time assignment anticipated to last from mid-August through mid-December, supporting a high volume of customer installations during the peak implementation season. The Installation Technician is responsible for installing, configuring, testing, and validating hardware and software solutions while ensuring each deployment is completed safely, efficiently, and to company standards. **Responsibilities** - Travel 100% of the time to customer locations across assigned regions (air and/or road travel required). - Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance. - Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation. - Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions. - Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements. - Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation. - Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered. - Test, validate, and verify installed hardware, software, and system functionality to ensure optimal performance, reliability, and compliance with installation standards before project completion. **Qualifications** - Ability and willingness to travel 100%, including occasional short-notice trips. - Comfortable using technology such as iPads, mobile apps, and digital documentation tools. - Experience with hardware installation, field service work, low-voltage wiring, or similar hands-on technical roles (preferred but not required). - Ability to perform the physical demands of the position, including climbing ladders, lifting and carrying installation equipment, standing and walking for extended periods (up to 9 hours per day), traversing large school campuses, and working in a variety of indoor and outdoor environments, including warm weather conditions. Strong attention to detail, time management, and problem-solving skills. - Professional communication and customer service abilities. - 1+ years of software, hardware, and networking troubleshooting experience. - 1+ years of experience in a customer-centric role. - Experience with IoT devices or systems design is a plus. - Experience working in highly regulated environments (e.g., schools, healthcare, government). - Ability to follow detailed written installation instructions or diagrams. - Ability to work independently with minimal supervision. **What's in it for you?** - You join the gold standard in school safety software. - You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. - You will work with diverse teams made up of some of the best minds in the industry. - You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. *Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.* *If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [hr@raptortech.com](mailto:hr@raptortech.com) for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.* *Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.*