Field Service Technician

Job description

We are seeking a detail-oriented and efficient Field Service Technician to join our team in San Francisco. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing various equipment at customer sites, ensuring optimal performance and customer satisfaction. Perform on-site installation, maintenance, and repair of industrial equipment, HVAC systems, or relevant technology Conduct thorough diagnostic tests to identify and resolve technical issues efficiently Provide clear explanations and instructions to customers regarding equipment operation and maintenance Maintain accurate records of service calls, repairs, and parts used Manage time effectively to meet service level agreements and customer expectations Collaborate with the technical support team to troubleshoot complex issues Adhere to safety protocols and company procedures at all times Stay updated on the latest industry trends, technologies, and best practices Associate's degree in Electronics, Engineering Technology, or related field 2+ years of experience in field service or a related technical role Strong technical troubleshooting and problem-solving skills Proficiency in using diagnostic tools and software Excellent customer service and communication skills Ability to manage time effectively and work independently Knowledge of industrial equipment, HVAC systems, or relevant technology Relevant technical certifications (e.g., CompTIA A+, Network+) preferred Valid driver's license and clean driving record Physical ability to lift and carry up to 50 lbs Willingness to travel within the San Francisco area All your information will be kept confidential according to EEO guidelines.