Field Service Technician

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. Help our customers deliver exceptional patient care. Are you a skilled technician who enjoys solving complex problems, working with customers, and making a real impact every day? We are looking for a motivated and customer focused Service Technician to join our team, providing installation, maintenance, repair, and technical support for industry leading dental equipment. This is more than just a technical role. It is an opportunity to become a trusted advisor to our customers, helping dental practices operate efficiently and deliver outstanding patient experiences. As the face of our business, you will work closely with customers, colleagues, and service leaders to deliver exceptional service while continually developing your technical expertise and career. About the Role: As a Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing a broad range of dental equipment, ensuring all work is completed safely, professionally, and in line with manufacturer specifications. You will partner with customers to understand their needs, provide technical guidance, and build trusted relationships through your expertise, communication, and commitment to service excellence. Key responsibilities include: Installing, servicing, troubleshooting, and repairing dental equipment Responding to customer service requests and technical callouts Delivering exceptional customer service and support on-site Identifying and resolving technical issues efficiently and safely Building strong relationships with customers and acting as a trusted technical expert Collaborating with colleagues and cross-functional teams to improve customer outcomes Maintaining compliance with regulatory and safety requirements Contributing to knowledge sharing, training, and continuous improvement initiatives What we are looking for: A technically capable professional who enjoys working independently while being part of a supportive, high performing team. Essential: Valid Restricted Electrical Licence Experience working in a technical field service environment, such as medical devices, technology, HVAC, or similar equipment based industries. Strong troubleshooting and problem-solving skills Excellent communication and customer relationship-building abilities Valid Driver's Licence Strong focus on safety, quality, and customer satisfaction Highly regarded: Dental industry experience Electrical or Electronic qualifications Experience working with CRM or service management systems You will thrive in this position if you are: Customer focused and passionate about delivering exceptional service A proactive problem solver who enjoys technical challenges An effective communicator with strong active listening skills Collaborative and supportive of your teammates Professionally presented and committed to quality workmanship Organised, reliable, and able to work autonomously Eager to learn and continuously develop your technical expertise Why Join Us? Join a market leading organisation with a strong reputation and values driven culture Receive ongoing training, development, and career progression opportunities Be part of a collaborative, supportive, and high performing team Fully maintained company vehicle and comprehensive employee benefits such as birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more. This is an exciting opportunity for a technician who enjoys building relationships and wants to be part of a business that genuinely values its people and customers. If you are looking for a role where your technical expertise can make a real difference, we would love to hear from you. To express your interest, please send your CV along with Cover Letter, to us today!