Field Service Technician

Job description

Field Service Technician Marathon Electric | WEG Group | Wausau, WI Take Your Technical Skills on the Road Are you the person others call when equipment isn't working and no one can figure out why? Marathon Electric is looking for a Field Service Technician who enjoys troubleshooting, solving problems, working directly with customers, and getting out from behind a desk. This is a highly independent, hands-on position supporting customers in the field with industrial alternators, generators, and related electrical and mechanical systems. You'll diagnose problems, make repairs, provide technical guidance, and partner with our engineering and internal teams to solve more complex equipment issues. This position involves extensive travel—up to 100%—and is ideal for someone who enjoys being on the road, working in different environments, and tackling a new technical challenge from one customer site to the next. Why Marathon Electric? We're looking for more than someone to fill a service role. We want a technician who is ready to build their expertise, take ownership of their work, and represent a respected name in the power generation industry. When you join Marathon Electric, you also become part of WEG Group , a global organization with more than 40,000 employees and a presence in more than 135 countries. Why You'll Like Working Here We want our employees to feel supported both at work and outside of it. Here are a few of the benefits that come with joining the Marathon Electric team: Coverage from Day One: Medical, dental, and vision coverage for you and your family, effective immediately. Company-Paid Protection: Short-term disability and life insurance provided by the company. Invest in Your Future: 401(k) with a generous company match. PTO from the Start: 3 weeks of paid time off available immediately. Paid Travel Time: When you're traveling for work, you're on the clock—travel time is company paid. Overtime Opportunity: This position is overtime eligible, offering additional earning potential. We've Got Your Feet Covered: Take advantage of our safety shoe program. What You'll Do As a Field Service Technician, you'll be the technical expert our customers rely on in the field. Diagnose and repair electrical and mechanical issues involving industrial alternators and power generation components Troubleshoot AC/DC electrical systems, controls, rotating equipment, and associated components Use multimeters, diagnostic tools, and testing equipment to identify equipment issues Provide on-site technical support and training to customers Ensure equipment and repairs meet engineering specifications and customer requirements Read and interpret electrical schematics, wiring diagrams, technical manuals, and specifications Work with bearings, alignment, and other rotating assemblies Partner with engineering and internal technical teams to resolve complex technical issues Clearly communicate findings and recommended solutions to customers Prepare detailed service reports documenting work performed, findings, and results What We're Looking For We're looking for an experienced technician who combines strong technical skills with the ability to work independently and professionally represent Marathon Electric at customer locations. 2–5 years of field service or related industrial maintenance experience Experience with alternators, generators, motors, rotating equipment, or similar industrial equipment Strong understanding of AC/DC electrical systems and controls Strong electrical and mechanical troubleshooting skills Experience using multimeters and other diagnostic and testing equipment Mechanical aptitude, including experience with bearings, alignment, and rotating assemblies Ability to read and interpret electrical schematics and wiring diagrams Strong communication and customer service skills Ability to work independently and effectively manage your time Valid driver's license Willingness and ability to travel extensively— up to 100% An Associate degree or technical certification in Electrical Engineering Technology, Industrial Maintenance, or a related field is preferred. Even Better If You Have Experience with industrial alternators or synchronous generators Knowledge of PLC systems and control panels OSHA or other applicable safety certifications Previous customer-facing field service experience What the Job Looks Like This position is based from Wausau, Wisconsin , with frequent travel to customer locations. You'll work in a variety of environments, including industrial facilities and outdoor locations. The position requires the ability to lift up to 50 pounds and safely work around electrical equipment, rotating machinery, and changing environmental conditions. With extensive travel being an important part of this position, travel time is company paid and the position is eligible for overtime. Build Your Career With Marathon Electric Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. In 2024, Marathon Electric became part of WEG Group , a global electric-electronic equipment company serving industries including infrastructure, steel, pulp and paper, oil and gas, mining, and more. WEG has manufacturing operations in 12 countries, a presence in more than 135 countries, and more than 40,000 employees worldwide. If you're a hands-on troubleshooter who enjoys travel, independence, technical challenges, and working directly with customers , this could be a great next step in your career. Ready to take your technical skills into the field? Apply today and build your career with Marathon Electric. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 17 countries and present in more than 135 countries, the company has more than 45,000 employees worldwide. WEG’s net revenue reached R$ 32.5 billion in 2023, 52.9% from outside Brazil. Our business areas are divided as follows. Industrial Electro-Electronic Equipment This area includes electric motors, drives and industrial automation equipment and services, and maintenance services. Electric motors and other related equipment find applications in practically all industrial segments, in equipment such as compressors, pumps and fans, for example. Energy Generation, Transmission and Distribution (GTD) Products and services included in this area are electric generators for hydraulic and thermal power plants (biomass), hydro turbines (small hydroelectric plants or PCH, and hydroelectric generators or CGH)), wind turbines, transformers, substations, control panels and system integration services. Commercial and Appliance Motors In this business area, our focus is the market of single phase motors for durable consumer goods, such as washing machines, air conditioners, water pumps, among others. Paints and Varnishes In this area, which includes liquid paints, powder paints, and electro-insulating varnishes, we have a very clear focus on industrial applications in Brazil and are expanding to Latin America and other regions.