Field Service Technician II

Job description

Job ID: 115021 The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 6 year running Top Workplace in the Greater St. Louis area. Job Summary Leonardo DRS Land Systems is seeking several Field Service Technician IIs. The ideal candidates will be responsible for providing hands on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre and postproduction life cycle here at Leonardo DRS Land Systems. As a Field Service Technician you may do all or some of the following tasks: Assembly and support of prototype products Real world/real time troubleshooting and repair at various customer sites Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required), Provide technical support during training events Coordinate and perform product upgrades in the field This position is based out of Bridgeton, MO but the selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50-75% of the time. Job Responsibilities Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing Troubleshoot and determine equipment issues by utilizing drawings and technical documentation Conduct repairs and/or modifications using a variety of hand tools and test equipment Operate and maintain Government furnished military vehicles at DRS Land Systems facility locations and DRS Land Systems conducted testing events Assist in demonstrating setup and adjustment of complex equipment for potential users or operators Complete appropriate written documentation and feedback for onsite service and installations Deliver technical solutions to customers with a high degree of professionalism May provide formal/informal training of customer personnel Identify, analyze, and repair product failures, orders and replaces parts as needed May recommend which products or services best fit the customers needs Demonstrate great customer service skills Work variable shifts and up to 12-hour shifts to perform necessary testing Exhibit mature, independent judgment and communicates effectively Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing Support, communicate, reinforce and defend the mission, values and culture of the organization Qualifications High school diploma or GED with 2+ years of relevant experience Must have current experience (within the last 2 years) and an average level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…) Must have current experience (within the last 2 years) and an average level of understanding in electrical system and wiring harness troubleshooting. Must have current experience (within the last 2 years) and a firm level of understanding in the used and implementation of hand and power tools Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports Proficient in the use of a laptop computers, mobile devices, and related software Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time Must have or be eligible to obtain U.S. passport Must have valid driver’s license to obtain a rental car to transport to and from various assignments Must be able to obtain and retain a company-sponsored credit card for use while on business travel U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment Good communications skills (written and verbal) Must be able to identify technical and logistical problems and help determine solutions Fundamental understanding of computer systems, operating systems, and configuration files, a plus Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment. The salary range for this position is $49,624.00/year - $64,511.00/year for the state of Illinois. This range reflects the good faith estimate of pay the employer is willing to offer at the time of posting. Several factors can influence the pay scale, including but not limited to: Federal contract labor categories and contract wage rates, collective bargaining agreements, geographic location, business considerations, scope, and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as prior work experience, specific skills and competencies, education/training, and certifications. In addition to base pay, employees may be eligible for: annual performance-based bonuses, equity awards, and overtime pay (for non-exempt employees as applicable. Our benefits package includes comprehensive health insurance (medical, dental, vision), employer matching 401(k) retirement plan, paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave), parental leave benefits, tuition reimbursement, professional development support, and life and disability insurance coverage. Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. *Some employees are eligible for limited benefits only Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LSY