Field Service Technician III

Job description

Field Service Technician III Location: DPC - Midwest North Kansas City Working hours: 40-60 DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications. Job Summary DEUTZ Field Service Technicians are creative mechanic marvels that contribute to the organization’s success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Field Service Technician will perform field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Field Service Technician will liaise with our Service Supervisor, Parts Dept, Customers, New engine sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a diligent and hard-working drive. Essential Duties and Responsibilities • Travel to customer(s) locations to perform engine and equipment-related repairs. • Assist in resolving customer-related issues in a timely matter. • Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ. • Plan methods and sequence of performing repairs assigned. • Pre-order all parts and materials required to perform assigned repairs. • Inspect required repairs safely and effectively. • Ensure all repairs are completed as assigned and according to manufacturer requirements. • Ensure proper cosmetic appearance upon completion of repairs. • Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines. • Maintain and keep the work area in a clean and safe condition. • Communicate with customers in a respectful and honest manner. • Match all identified solutions necessary to affect a repair. • Complete all work orders and time sheets in a timely manner. • Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs. • Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales. • Perform all work in accordance with all established policies and procedures. • Assist in the proper filing of warranty claims and customer invoices. • Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards. • Maintains and cleans service trucks meeting DOT requirements. • Other duties as assigned. Other Qualifications • Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred. • Exceptionally strong working knowledge of DEUTZ Diesel engines. • Ability to work with minimal supervision. • Meet all local/state and company requirements to operate a company-assigned service vehicle. • Excellent communication skills (writing, speaking in person, and over the phone). • Proficient in the use of basic computer functions and portable diagnostic tools. • Must have own tools. Key DEUTZ tools will be provided. Supervisory Responsibility Individual Contributor Travel Requirements Anticipated domestic and international travel is approximately 70-90% depending on business needs. Minimum Requirements • High School Graduate or General Education Degree (GED) • 4+ years of experience as a field technician • Must be able to maintain DOT medical card status • Must have a valid driver’s license and be insurable by the company • Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel Preferred Requirements • 2-5 years of construction equipment repair experience • Certification/Training in heavy equipment and diesel engine repairs Physical Requirements • An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is in a shop environment where the employee will spend most of their time standing and walking. Employees could be subject to weather conditions and loud noises. #LI-DNI EEO Statement DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.