Field Service Technician III

Job description

Summary: Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products. The technician must possess a strong aptitude to master new product technologies, electrical schematics, and product/controls integration. Must reliably provide Factory Authorized Services, including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix, and BMS interface. Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal, and writing skills. The technician must accurately report all quality assurance, installation, and application deficiencies affecting warranty or unit performance. This position requires travel to remote sites when assigned. Essential Duties and Responsibilities: Provide technical support via phone when not scheduled for service Coordinate the status of all service activities with Field Service Coordinators Review in advance any technical information required for scheduled service Minimize costs to the company from service and warranty transactions Thoroughly document all service activity and promptly submit all reports Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations Report all expenses accurately and promptly Maintain vehicle inventory as necessary Available for overtime and off-hour assignments Available for travel as assigned Attend Product Training sessions as assigned Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma and 1-2 years of trade school education in HVAC/R and related areas. Or 7 years of related experience in the HVAC/R industry. Or Journeyman/Master HVAC trade license Certificates, Licenses, Registrations: Type II EPA certification for the handling and reclamation of refrigerants Thorough understanding of DX, CW, and 24v control circuits. Valid Driver’s License with a good driving record Must be in the process of training to attain or currently hold a Journeyman’s License for HVAC or equivalent license. OSHA10 Training Language Skills: Ability to read and follow written instructions Ability to speak effectively with employees of the organization • Ability to work from verbal instruction Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk, climb, or balance. The employee must be able to climb ladders and work at heights. The employee must be able to lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to travel by air to various job sites.