At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.
PURPOSE OF POSITION:
The purpose of the Field Service Technician Level II role is to is to perform start-up,
commissioning, installation, testing, troubleshooting, and service support for IEM equipment.
This position requires strong diagnostic skills, sound judgment, and the ability to resolve
moderately complex technical issues with minimal supervision. The Field Service Technician
Level II serves as a trusted customer contact in the field and may assist with providing
guidance, support, and on-the-job training to entry-level technicians.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
ESSENTIAL FUNCTIONS:
- Independently perform start-up, commissioning, testing, troubleshooting, service, and repair
of IEM equipment, including switchboards, control panels, and power products.
• Install and modify electrical or mechanical components and subassemblies, which may
include panelboard interiors, circuit breakers, bus bar, subpanels, control components,
power cabling, and control wiring.
• Attend project meetings and support coordination with contractors, clients, Project
Managers, and internal IEM teams.
• Analyze system failures, identify root causes, and determine appropriate corrective actions
for moderately complex technical issues.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with Project Managers, manufacturing facilities, engineering, or other internal
support teams to resolve product, commissioning, or customer-reported issues in the field.
• Accurately document service activities, root cause analysis, corrective actions, parts usage,
open items, and follow-up requirements.
• Assist with training, mentoring, shadowing, or on-the-job support for Level I technicians, as
needed.
• Perform other duties as assigned by management.
COMPETENCIES:
- Technical Knowledge: Demonstrates working knowledge of electrical, mechanical, and
field service concepts, including equipment start-up, commissioning, installation, testing,
troubleshooting, and repair.
- Safety and Compliance: Follows company, customer site, and industry safety
requirements, including proper use of PPE, tools, equipment, and applicable safe work
practices.
- Diagnostic and Problem-Solving Skills: Uses sound judgment to identify technical issues,
analyze system failures, determine root cause, and support appropriate corrective actions.
- Attention to Detail: Accurately follows wiring diagrams, drawings, schematics, work
instructions, checklists, and documentation requirements to support safe, high-quality work.
- Communication: Communicates clearly and professionally with customers, contractors,
Field Service Leads, Project Managers, internal teams, and management regarding project
status, technical issues, and follow-up needs.
- Teamwork and Collaboration: Works effectively with other technicians, Field Service
Leads, project teams, manufacturing teams, and internal support groups to complete
assigned work and resolve field issues.
- Customer Focus: Maintains professionalism while working at customer sites and serves as
a reliable field contact by being responsive, respectful, and solution-oriented.
- Independence and Accountability: Performs assigned field service work with minimal
supervision, manages responsibilities appropriately, and escalates issues when additional
support or approval is needed.
- Organization and Documentation: Manages assigned tasks, tools, parts, service
documentation, corrective actions, and follow-up items accurately and timely.
- Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-thejob
training to Level I technicians as needed.
- Quality of Work: Completes work accurately, safely, and in accordance with IEM
standards, customer requirements, and project expectations.
EDUCATION AND EXPERIENCE:
- Associate degree, vocational training, military experience, or equivalent experience in power
distribution systems, including switchgear, UPS systems, generators, PDUs, or related
equipment commissioning activities preferred.
- 1+ years of experience supporting switchgear start-up and commissioning required.
- Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing,
construction, commissioning, or field service experience preferred.
- Working knowledge of electrical, mechanical, and power distribution systems required.
- Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and
technical documentation.
- Ability to safely use hand tools, power tools, and electrical testing equipment.
- Strong diagnostic, problem-solving, and troubleshooting skills required.
- Good verbal and written communication skills, including the ability to provide clear updates
to customers, contractors, Project Managers, and internal teams.
- Ability to work independently with minimal supervision and escalate issues appropriately
when additional support is needed.
- Strong organizational skills with the ability to accurately document service activities,
corrective actions, parts usage, and follow-up items.
- Ability to assist with training, mentoring, or shadowing Level I technicians as needed.
PHYSICAL/MENTAL/ENVIRONMENTAL:
Physical Demands:
Activities: Sitting – 20% Walking/Standing – 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and
computer screens.
Travel: Occasional travel (up to 75%) may be required to IEM
regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.
Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed.
Why Join IEM
At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.
Learn more about IEM at https://www.iemfg.com
We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers
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IEM does not discriminate against any applicant based on any characteristic protected by law.
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