Field Service Technician (m/f/d)

Job description

KARL STORZ is one of the world’s leading suppliers of medical equipment for minimally invasive surgery. Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices. The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations. About the Role As a Field Service Technician, you will be responsible for collecting, assessing, delivering and supporting the repair and replacement of KARL STORZ instruments and equipment at customer sites across your designated region. Working closely with customers, Sales and Service teams, you will help ensure equipment is returned to service quickly while delivering an excellent customer experience. Key Responsibilities: Collect and deliver instruments and equipment within your region Carry out basic fault assessment and troubleshooting at customer sites, identifying issues that require escalation Maintain accurate documentation and CRM records Support repair quotations, enquiries and follow up activities to drive timely customer decisions Promote KARL STORZ service solutions and support service contract opportunities Build strong relationships with hospital, clinical and decontamination teams Work closely with Sales colleagues to support service revenue opportunities within the territory About You We are looking for a customer focused and organised individual who enjoys working independently, solving problems and building strong relationships with customers. Essential: Full UK driving licence Excellent communication and customer service skills Ability to work independently and manage your own workload Good IT skills, including Outlook, Excel and CRM systems Strong organisational skills and attention to detail Desirable: Field service or technical support experience Healthcare, medical device or hospital experience CSSD experience Experience working in a regulated environment Experience using service management or CRM systems Experience supporting quotations, service contracts or customer account growth A positive attitude, willingness to learn and ability to deliver a professional customer experience are key to success in this role. Your Benefits Company car 34 days holiday (inclusive of public holidays) Generous Pension Private Medical Medical cash back scheme Company sick pay Life Assurance Critical illness and income protection (service requirements apply) Perkbox benefits platform