Field Service Technician - Mexico city

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It’s the curiosity , dedication, and innovation that drive our success and help us anticipate the future. We’re looking for a Field Service Technician - Mexico City The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned. We offer flexibility We offer a diverse work environment Futureproof your career with a job in information security How you will make an impact: Electromechanical Emergency and Preventative Maintenance 60% Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment Diagnose and understand equipment problems Work with a high degree of autonomy with the ability to test, diagnose and resolve issues Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management Drive to customer sites to provide service and maintenance Customer Interaction 30% Interact with customer operations staff Be consistently reliable and timely in all aspects of the position, and display a positive attitude Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance Work to continually improve customer relations Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values Learning and Development 10% Participate in company sponsored personal development and quality initiatives Complete all company training and development courses required by Entrust Develop competency in required applications to confidently use diverse software and systems required by the operation Assist less experience personnel that require assistance with difficult repair problems Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement Qualifications: Basic Qualifications Associates degree in Electronics or equivalent verifiable training Minimum of 2 year of electromechanical technician experience Proficient problem solving and troubleshooting skills Proficient with PC’s, current operating systems and relevant software applications Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations Ability to lift up to 70 lbs Preferred Qualifications: Additional electromechanical technician or field service experience Entrust central issuance Advanced technical education Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products Skilled with tools and electronic test equipment Why Should You Apply? Leader in the security industry Friendly, supportive & knowledgeable teams Opportunities for on-the-job training You’ll help secure identities! Buscamos contratar un Técnico de Servicio de Campo Resumen del puesto: El Técnico de Servicio de Campo proporcionará soporte a nuestros clientes en todos los servicios y ofertas de producto que Entrust contrata con nuestros clientes. Proporcionan tanto mantenimiento preventivo como de emergencia, y aseguran que el equipo en las instalaciones del cliente esté en condiciones de funcionamiento adecuado. El Técnico de Servicio de Campo realizará las responsabilidades detalladas a continuación y otras funciones asignadas. Responsabilidades: Mantenimiento electromecánico de emergencia y preventivo 60% Ofrecer servicios de mantenimiento preventivo y de emergencia de alta calidad en equipos de tarjetas de datos Entrust Diagnostica problemas en el equipo Trabaja con un alto grado de autonomía y la capacidad de probar, diagnosticar y resolver problemas Utilizar Oracle o una plataforma ERP equivalente que utilice Entrust para mantener niveles adecuados de inventario, resolver problemas y proporcionar soporte al cliente siguiendo procesos establecidos para la notificación de actividades de servicio y gestión de llamadas Conduce hasta los puntos de venta de los clientes para ofrecer servicio y mantenimiento Interacción con el cliente 30% Interactúa con el personal de operaciones al cliente Sé consistentemente fiable y puntual en todos los aspectos del puesto, y muestra una actitud positiva Demuestra habilidades de relación con el cliente que permiten la resolución independiente de la mayoría de las situaciones sin ayuda de la dirección Trabajar para mejorar continuamente las relaciones con los clientes Se adapta a la cultura del cliente en la comunicación, el código de vestimenta y el cumplimiento de sus estándares de comportamiento, manteniendo y modelando los valores de Entrust Datacard Aprendizaje y Desarrollo 10% Participar en iniciativas de desarrollo personal y calidad patrocinadas por la empresa Completar todos los cursos de formación y desarrollo de la empresa requeridos por Entrust Desarrollar competencia en las aplicaciones requeridas para utilizar con confianza diversos softwares y sistemas requeridos por la operación Asistir a personal con menos experiencia que necesite ayuda con problemas de reparación difíciles Comprometido a mejorar continuamente compartiendo ideas, éxitos en la resolución de problemas y sugerencias para mejorar procesos Cualificaciones: Cualificaciones básicas Título de Asociado en Electrónica o formación equivalente verificable Mínimo de 2 años de experiencia como técnico electromecánico Habilidades competentes para resolver y solucionar problemas Dominio de computadoras, sistemas operativos actuales y aplicaciones de software relevantes Disposición y capacidad para trabajar horarios/turnos flexibles, asignaciones y desplazamientos cuando sea necesario, incluyendo asignaciones temporales fuera de las instalaciones de corta duración en otras ubicaciones Capacidad para levantar hasta 70 libras Cualificaciones preferidas: Experiencia adicional como técnico electromecánico o servicio de campo Equipo de emisión central de Entrust Educación técnica avanzada Competente en electromecánica, electrónica digital y software necesario para mantener productos Entrust y de terceros Expertos en herramientas y equipos electrónicos de prueba For more information, visit . Follow us on LinkedIn , Facebook , Instagram , and YouTube . #LI-XT1 At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . Recruiter: Xochitl Ticas Lara