Field Service Technician - Northeast Arkansas

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Field Engineer is responsible for the Implementation of complex communication system infrastructure and technical support of specialized sub-systems and product applications, This includes troubleshooting software-driven electronics, IP networks, server and network hardware, and performance verification and optimization of RF and broadband architecture including legacy analog, advanced digital P25, and data infrastructure. Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description Team with Engineering, Project Management, and Sales personnel to effectively design, implement, optimize, test, cutover, and document advanced communication systems that meet or exceed customer expectations Provide weekly reports of activities and accomplishments. Utilizes system design drawings, planners, and product documentation to oversee the onsite installation of network, server, and RF equipment. Provides as-built information for the final system documentation package. Utilizes network design tools, formalized process documents, and customer input to perform onsite and remote configuration of network, server, RF, and databases. Provides as-configured documentation and baseline reports. Utilizes system logs and tools to perform onsite and remote troubleshooting of networks, servers, databases, and RF infrastructure. Verifies system logs and event monitoring applications are clear of any faults. Utilizes product and system test plans to perform acceptance testing. Corrects any deficiencies found during testing. Provides accepted test results for the final system documentation package. Utilizes product specifications, FCC license data, and design parameters to perform performance verification/optimization of advanced digital and legacy analog RF infrastructure. Provides baseline measurement data and accepted test results for the final system documentation package. Utilizes project design drawings and customer current system information to design/develop solutions to difficult technical issues encountered as part of system implementation, upgrades, or support issues. Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results Preferred Knowledge/Skills: Unique combinations of multi-site RF communications systems and computer/networking skills are required. Strong knowledge of LAN/WAN IP networks, and must be proficient in computer network installation, configuration, and maintenance of systems including cabling, routers, switches, and firewalls. Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+ Server Operating Systems, specifically Windows Server 2008 R2, 2012 R2 and 2019 Workstation Operating Systems, specifically Windows 7 & 10 Switches, routers, firewalls, specifically HP and Juniper Knowledge of secure products/protocols (KMF, KVL, AES) Knowledge of RF systems, such as transmitters, receivers, filters, and antenna networks Experience working on Project 25 products (trunked and conventional) Demonstrate systems experience and have related experience with the following equipment: Motorola base stations (Quantar, G-Series) Motorola consoles (MCC7500, AXS) Astro25 Master Site equipment Astro 25 Multisite and ASR equipment Channel Banks and T1 Circuits Knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques Experience with logging recording systems Skilled in the use of various communications test equipment including: Communication system analyzers (S412E LMR Master, Viavi 3920B) RF Power Sensor Ethernet test sets (Anritsu 9090A, VeeX MTX150, T-BERD 5800 T1 test sets TIMS (Transmission Impairment Measurement Set) Experience with Motorola subscribers (APX, APX Next), and CPS programming software Highly computer literate with proficiency in MS Word, Excel, PowerPoint, Access, and Google G-Suite applications Strong self-management skills and "people" skills to work closely with Motorola’s customers and partner community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams Self-motivated and self-managed to perform the required duties at a distance from direct supervision Able to operate under stressful situations to resolve customer problems quickly Candidate Requirements: Preference will be given to candidates located near Little Rock, AR, Shreveport, LA or Jackson, MS. Must have excellent communication skills and always present a professional image. Must have a valid driver’s license and no traffic violations Must be able to obtain background clearance as required by government customers Willing to travel extensively as needed (>75%) Ideally, the individual should have or be pursuing at least one industry network certification. Examples include: CompTIA Network+ CompTIA Security+ Juniper JNCIA Cisco CCNA Nokia NRS1 Target Base Salary Range: $80,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Basic Requirements 4+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Two-Way Radio experience, Wired/Wireless Communication Systems, Motorola equipment, Telecommunications, Public Safety, Engineering, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s) Travel Requirements 50-75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.