Field Service Technician - Remote

Job description

Responsibilities: The Field Service Technician will be responsible for the customer site installation and commissioning of equipment, as well as training, retrofits, service, and preventative maintenance. Projects will vary in length between a few days to 4 weeks. When not at customer locations, Field Service Technicians are responsible for platform testing, customer support, and in-house support of other departments. Install & commission new systems within the schedule and budget provided by the project team. Provides emergency or unscheduled repairs of equipment; is available for customer care at short notice. Performs regular preventive maintenance on equipment with the coordination of clients, such as equipment inspections and small repairs. Provides advisory services during equipment install, service and repair visits by instructing third parties and performing quality reviews to ensure that quality standards are being met. Reads and interprets equipment manuals to perform required maintenance and service. Reads and interprets electrical and mechanical CAD drawings, P&ID’s, and flow schemes Accurately prepares and submits inspection reports, service reports, time sheets, and expense reports in a timely manner to Field Service Coordinator or Field Service Manager. Adheres to JBT Marel dispatch and other employee policies. Inspection of assembled equipment, to ensure proper installation. Inspection of all operating parts to ensure proper operation within expected tolerances. Maintains inspection records of equipment; determining trends affecting equipment and assessing how to make corrections. Recommends equipment modifications to eliminate future performance problems and replacement part orders. Uses a variety of hand and power tools, electric meters and material handling equipment in performing duties. Interact with internal and external project managers during field projects. Consults with engineering team to resolve unusual problems in system operation and maintenance. Clearly and professionally interact with customer, regarding status of commissioning, daily. May supervise/train customer employees and/or employees in testing, tuning, and adjusting equipment to obtain optimum operating performance. Ensure that time sheets are signed off by the customer and inform customer prior to working additional time in which customers would be invoiced. Take and respond to customer service, emergency, and breakdown calls during business hours. (Could be asked to take calls after hours on occasions.) Travel, approximately 90%, up to 6 weeks at a time. Basic Qualifications: 3+5 years of experience in a Field Service Technician capacity, preferred. AS, AAS, or equivalent education/work experience. Willing to travel up to 90%, domestically and internationally. Ability to read and interpret hydraulic, electrical, and mechanical prints, along with PLC ladder logic, a plus. Use of precision measurement instruments. Proactive mindset, self-starter, with demonstrated ability to meet deadlines while working as a team. Ability to work independently. Excellent verbal and writing communication skills with proficiency in MS Outlook, Word, Excel, & web-based data bases. Experience installing multimillion dollar capital equipment products. Experience with ultra-high pressure or water jet cutting machines desired. Previous work experience in a food processing facility desired. Valid Driver’s License and valid passport. The estimated annual salary range for this role is $62K - $84K. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience. Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. #LI-EB1 #L1-Remote This is a remote position